General Manager

Job Description: General Manager

Our hotel is seeking an experienced and motivated General Manager to oversee all aspects of our hotel operations. As the General Manager, you will be responsible for providing exceptional guest service while maximizing profitability. You will lead a team of professionals and ensure the smooth day-to-day running of the hotel.

Responsibilities:

• Plans, organizes, directs and coordinates the operations of all Rooms Division, Sales, Engineering, Catering and Conference Management, Third Party Vendors and Food and Beverage departments.

• Works closely and cooperatively with Corporate President, Corporate Controller, Director of Sales and Marketing, Corporate Director of Human Resources to develop annual hotel goals and action plans.

• Works with the hotel department managers and their department heads to establish goals and objectives that coordinate with the overall hotel wide goals and objectives.

• Coordinates the operations and activities of the above departments to ensure synergy within the hotel to reach financial performance and guest satisfaction objectives.

• Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns.

• Assists the Corporate Controller in the development of annual hotel operating budget.

• Monitors and maintains hotel financial performance within approved budgetary guidelines.

• Responsible for the profit performance of stated hotel departments.

- Provide leadership and strategic planning to all hotel departments

- Manage day-to-day operations and staff to ensure the highest level of guest satisfaction

- Develop and maintain positive relationships with guests and clients

- Develop and implement policies and procedures to ensure a safe and efficient operation

- Maintain a high level of financial performance by managing budgets, expenses, and revenues

- Recruit, train, and supervise staff to ensure exceptional service delivery

- Ensure compliance with all legal and regulatory requirements

- Monitor and analyze hotel performance and implement strategies to improve profitability

- Develop and maintain positive relationships with the local community and tourism industry

If you are a dynamic and results-driven individual with a passion for hospitality, we encourage you to apply for this exciting opportunity. We offer competitive compensation packages and opportunities for growth within our organization.

Educational and Experience Requirements:

· A minimum of five (5) plus years of experience as Director of Operations/Hotel Manager of a large four-star or four-diamond multi-outlet property.

· Has managed/overseen both Food & Beverage & Rooms Division.

· Bachelor's degree in Hospitality Management or related field preferred.

· Proven track record in the hotel industry demonstrating outstanding profit and guest service-related goals.

Qualifications/Skills and Abilities Requirements:

· Excellent planning, organization, and guest service skills.

· Outstanding leadership and communication abilities.

· Able to work a flexible schedule, including weekends and holidays.

· Basic sales/marketing acumen.