Technical Support Intern

The role:

Miva is seeking a part-time Technical Support Intern who will provide our customers with technical support and guidance and perform programming when needed. This candidate will use proprietary eCommerce software, website, and email hosting. Our ideal candidate will have excellent oral and written communication skills, a strong technical aptitude, a demonstrable comfort in learning new applications quickly, and an ability to provide exceptional customer service to customers from various technical backgrounds.

You will:

• Answer customer inquiries and promote products and services
• Identify, reproduce, diagnose, and resolve client issues about the product
• Document customer interactions within our ticketing system
• Maintain professional telephone and email etiquette
• Provide timely customer service including seeking assistance when necessary
• Perform other duties as needed

You have:

• Must be currently enrolled in computer science or a similar bachelor's degree program
• Solid understanding of Windows and Mac-based operating systems and software, including different browser and email platforms
• Basic knowledge of Linux
• Strong technical aptitude through demonstrable comfort in learning new applications quickly
• Exceptional customer service skills including the ability to empathize with customers from varying technical backgrounds
• Excellent oral and written communication skills

Bonus points if you have:

• Basic knowledge of website-related technologies such as domain name registration, HTML, CSS, and FTP
• Basic knowledge of Unix and Windows operating systems

Our awesome perks! 

• Remote company - work from anywhere!
• 401k with company match; vested immediately 
• Flexible work schedule
• Inspiring & collaborative coworkers

This is an hourly position; the hourly wage is $15 per hour. This information is current as of the initial date of this job posting and may be modified in the future. The actual pay determined for an individual will vary based on job-related factors such as relevant experience and/or education, particular skills, and location.

Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in Tampa, FL. 

Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.

Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce.

Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth.

Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, and 2023.

Miva, Inc. is an Equal Opportunity Employer.

Read Miva's Applicant Privacy Notice Here.

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