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Associate Director for Visitor Experience (IS-0301-15)
•24 days ago
| Estimated Pay | $27 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Washington, DC Washington, District of Columbia |
Compare Pay
Estimated Pay We estimate that this job pays $27.4 per hour based on our data.
$21.64
$27.40
$27.4
$33.28
About this job
Job Description
Job Description
Description
OVERVIEW
DUTIES AND RESPONSIBILITIES
QUALIFICATION REQUIREMENTS
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
OPEN DATE: March 25, 2024
CLOSING DATE: April 24, 2024 (This job will close once 100 applications are received which may be sooner than the closing date.)
CLOSING DATE: April 24, 2024 (This job will close once 100 applications are received which may be sooner than the closing date.)
POSITION TYPE: Trust Fund
APPOINTMENT TYPE: Permanent
SCHEDULE: Full-Time
DUTY LOCATION: Washington, DC
Non-sensitive (NS)/High Risk
Non-sensitive (NS)/High Risk
Open to all qualified applicants
What are Trust Fund Positions?
What are Trust Fund Positions?
Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).
Conditions of Employment
- Pass Pre-employment Background Check and Subsequent Background Investigation for position designated as low risk.
- Complete a Probationary Period
- Maintain a Bank Account for Direct Deposit/Electronic Transfer.
- The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
OVERVIEW
The incumbent functions as the Associate Director for Visitor Experience and is responsible for managing and directing a multi-functional organization involving complex and challenging programs and projects that cross organizational lines and technical disciplines and affect multiple organizations. These areas include Park Management, Guest Services, Education, and Volunteer Management. The work focuses on managing and improving the overall experience for all visitors to NZCBI facilities, working constantly to identify areas of weakness and develop strategic approaches and tactical implementation to address issues.
The work includes developing, coordinating, and maintaining all aspects of the organization and programs, exercising effective control over the resources of the organization, coordinating, and integrating management and program activities, providing expert leadership and oversight to the organization, and serving as a key advisor and consultant to senior National Zoo and Conservation Biology Institute officials in planning and carrying out the assigned programs and functions.
DUTIES AND RESPONSIBILITIES
Program Management
- Supervises, directs, coordinates, and oversees the programs, functions, and initiatives performed by a staff of subordinate supervisors and team leaders and the professional, administrative, technical, and support staff of the Visitor Experience organization.
- Defines strategic long-term and short-term visitor experience program objectives supporting the NZCBI mission.
- Establishes policies and procedures governing program execution and accountability.
- Sets priorities and milestones for individual projects and team initiatives within the program.
- Develops programs and approaches to measure visitor engagement and experience.
- Develops methods to collect, collate, interpret, and use data across all areas of visitor experience. Develops methods to display data in ways that are useful for informational purposes and decision making by senior leadership.
- Implements process improvements based on analysis of the data. Assesses the success of implemented program and adjusts.
Collaboration
- Works collaboratively with senior NZCBI management in the planning, development, administration, and evaluation of the visitor experience programs within the organization.
- Provides expert advice, guidance, and consultation to senior management officials on the visitor experience program areas and initiatives of the organization.
- Routinely is called upon to provide input and assistance to larger SI initiatives and programs.
- Leads a pan-NZCBI working group focused on improving overall visitor experience across all functional areas and locations.
- Routinely leads inspections of the park, identifying quick fixes as well as significant challenges that require planning and collaboration to fix.
- Leads working groups to address areas of concern, as well as groups to drive improvements. Develops a culture of continual improvement among teams and the larger staff.
- Provides customer-oriented management services to internal and external entities by working with other organizations and customers to set expectations and keep them informed of issues.
Human Capital Management and Supervision
- Directs a large multi-mission NZCBI organization that has management responsibility for critical operational and staff functions, utilizes considerable resources, and provides leadership, direction, and management of the organization through subordinate supervisors and team leaders.
- Manages and oversees professional staff to include prioritizing, assigning, monitoring, and reviewing work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures and maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
- Justifies, defends, and negotiates in obtaining and committing resources for major NZCBI-wide projects, and visitor experience programs in compliance with Federal, SI, and NZCBI policies, regulations, and contracts. Works to develop new sources of funding to support visitor experience goals.
- Oversees and directs program evaluation and quality assurance functions, to ensure compliance with applicable laws, regulations, and policies, and to ensure overall visitor experience program effectiveness and efficiency.
Performs other duties as assigned.
QUALIFICATION REQUIREMENTS
Specialized experience for this position is defined as:
- Determining program goals, resource needs, develops work plans, allocates resources, and accounts for their effective use.
- Oversees and directs program evaluation and quality assurance functions, to ensure compliance with applicable laws, regulations, and policies, and to ensure overall visitor experience program effectiveness and efficiency.
- Plans work to be accomplished by the subordinate staff, sets, and adjusts short-term and long-term priorities, and prepares timeframes and milestones for completion of work.
- Establishes policies and procedures governing program execution and accountability.
NOTE: There is no substitution of education for specialized experience at the Grade 15 level.
Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Applicants, who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.
Any false statement in your application may result in your application being rejected and may also result in termination after employment begins.
The Smithsonian Institution values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery."
Resumes should include a description of your paid and non-paid work experience that is related to this job; starting and ending dates of job (month and year); and average number of hours worked per week.
What To Expect Next: Once the vacancy announcement closes, a review of your resume will be compared against the qualification and experience requirements related to this job. After review of applicant resumes is complete, qualified candidates will be referred to the hiring manager.
Relocation expenses are not paid.
Commitment to Diversity, Equity, and Inclusion
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact BiagasL@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures.
Commitment to Diversity, Equity, and Inclusion
The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact BiagasL@si.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures.
The Smithsonian Institution is an Equal Opportunity Employer. We believe that a workforce comprising a variety of educational, cultural, and experiential backgrounds support and enhance our daily work life and contribute to the richness of our exhibitions and programs. See Smithsonian EEO program information: www.si.edu/oeema.
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