Lead Homemaker - Full Time - Grand Arbor

Schedule: Full-time | 80 hours per pay period | Monday-Friday | 7am–3:30pm

Scope
• The Lead Homemaker is the Team Lead for the Homemaking Department and is responsible for planning, organizing, developing, evaluating and effectively directing housekeeping services to ensure uncompromising levels of cleanliness in common areas and resident areas within the community. This position will also assist in eating services and resident care areas as part of the universal worker concept. Homemakers may help clean and serve residents during meals and will also have some responsibility as part of the team to assist resident needs.
• Work throughout the building, inside and out, and has frequent contact with staff, residents, resident family members, and visitors. Will provide work direction to the Homemakers and Server/Homemakers. Duties are resident directed and provided primarily in common areas of the community along with eating areas, assisted living households and assisted living apartment units.
• Will recognize the importance of customer service and strive each day to provide an exceptional experience for each person they serve. Will know that all residents, families, visitors, volunteers and coworkers are all customers, and will work to ensure that every interaction they have with them is positive.
• Will take pride in the cleanliness of the building and will cultivate high standards for the employees in housekeeping and serving the residents and guests.
• Under general supervision, the Lead Homemaker performs a variety of work in the building including ordering supplies and organizing the cleaning schedules for the building.
• Provides prompt, excellent customer service to the residents of the building.
• Maintains an organized proactive cleaning schedule.
• Works closely with contractors who may be needed to help keep the building and grounds in good repair.
• Works closely with the Maintenance and Kitchen Director to keep the building and flooring clean and in good repair.
• This is a working lead position providing direction, establish priorities, assign tasks, coordinate work projects and the work of other personnel.
• Must be willing to be on call and flexible to respond to building needs.
Knute Nelson Values
Christian Heritage
We believe that our Christian heritage is an integral part of the care we provide.
Valuing People
We believe that our success depends on an engaged workforce that is able to carry out meaningful work, has a clear organizational direction and the opportunity to learn in order to achieve a high standard of performance.
Customer-Focused Excellence
We will seek to understand our customer’s desires, respond to their voice and deliver a valuable experience.
Community Engagement
We believe we are an integral part of the communities we serve and will invest time and resources to benefit the communities, which will benefit those we serve.
Stewardship
We believe we must be good stewards of our financial resources to ensure adequate funds are available to fulfill our mission.
Leadership Competencies
• Accountability and Trust - Relentless about accomplishing company priorities. Identifies what needs to be done and proactively takes prompt action to accomplish objectives and achieve goals. Has a strong sense of urgency about solving problems and striving for excellence in performance to company strategies and goals. Instills mutual trust and confidence; creates a culture that fosters high standards of ethics; behaves in a fair and ethical manner toward others and demonstrates a sense of organizational responsibility, confidentiality and commitment of service.
• Customer First Attitude - Makes the customer experience a primary focus of one’s actions; is accessible and provides prompt service. Develops and sustains mutually beneficial customer relationships. Quickly and effectively solves customer problems. Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust.
• Communication and Emotional Intelligence - Adopts communication styles appropriate to the listeners and situation. Listens actively, asks questions, clarifies points and rephrases others' statements to check mutual understanding. Modifies communication in response to feedback from listeners. Demonstrates an ability to perceive, assess, and manage the emotions of one's self, and of others. Can control and filter emotions in a constructive way. Expresses feelings clearly and directly. Balances feelings with reason, logic, and reality. Demonstrates an appreciation of the differences in how others feel about things.
• Managing Performance - Sets clear goals for the employees and the work unit. Works with employees to set and communicate performance standards that are specific and measurable. Maintains methods to track employees’ progress and performance. Provides specific performance feedback as soon as possible after the event or action.
• Managing Conflict - Identifies and analyzes problems: distinguishes between relevant and irrelevant information to make logical decisions. Works effectively with others to resolve conflicts in a constructive way that builds the relationship and drives results.
• Mentor Others - Shares knowledge, experience and wisdom to support and advise individuals to reach their full potential. Promotes career development and assists individuals to manage their own growth.
Education and Experience Required
• Requires a high school education or equivalent. Requires exceptional customer services skills and the ability to work calmly and effectively with the elderly.
• Experience working in healthcare or housekeeping services preferred, ideally in a long-term care or assisted living setting.
• Familiar with the basic principles of sanitation.
• Critical thinking, interpersonal effectiveness and teamwork skills are required.
• Must have an ability to work with changing priorities, work independently and as a member of a team.
• Must have adequate computer skills to use computer system and software.
• This position requires initiative, motivation, and a desire to serve the senior population.
• Will recognize the importance of customer service and strive each day to provide an exceptional experience for each person they serve.
• Must complete and pass a state required background study.
• Able to physically perform the duties required by the position.
• Required to have the ability to read, write and speak English well enough to communicate with staff, residents and visitors.
Key Responsibilities
• Supervise Personnel - Interview, train, evaluate, recognize and disciplines staff as needed. This includes providing day to day work direction and problem solving as issues or conflicts arise. Continually communicate expectations with staff. Ensure staff complies with online education training. Follow organizational Human Resource policies. Develop and maintain staffing and scheduling systems reflecting quality, cost, and appropriateness, based on workload, skills, availability of support services, infection control issues, and safety considerations. Provide regular staff meetings and ongoing employee educational and development opportunities which meet regulatory requirements and increase knowledge. Create and maintain a work environment for employees that is conducive to high productivity and morale. Establish and maintain effective communication systems with employees.
• Resident Responsibilities - While working in a resident’s personal apartment or common areas, will provide resident directed services including food services, life enhancement activities, resident cares, cleaning and any other service the residents require. Put the person after the task while maintaining an efficient work flow.
• Leadership Responsibilities - Provide effective leadership that achieves desired outcomes at the individual team member level as well as at the collective function level. Assist other staff in the provision of services to the residents and fills in where needed. Serve as a role model and resource to other staff. Assist the Director of Residential Services with Homemaker interviewing and selection, training, education, scheduling, evaluations and disciplinary actions. Provide day to day work direction and problem solving as issues or conflicts arise. Conduct auditing as assigned
• Clean Common Areas - Wash and disinfect counter tops, tables, sinks, toilets, empties garbage, fills soap and paper towel dispensers, dusts, mops floors, vacuums hallways, and performs other cleaning duties as needed in the public bathrooms, hallways, lounges, eating areas, multi-purpose rooms, Wellness Center and offices.
• Clean Resident Apartment - Delegate and/or provide deep cleaning to each resident apartment. This will include such services as disinfecting sinks, mirror, toilets, and showers; emptying garbage; carpet vacuuming, spot cleaning or periodic shampooing; sweeping and mopping floors; replacing light bulbs; and some light maintenance.
• Prepares Apartments for Occupancy - Assist in the preparation of vacant apartments for occupancy by thoroughly washing walls and floors, carpet vacuuming and shampooing, mopping, waxing and disinfecting the kitchen, living room, bedroom, and bathroom or other cleaning tasks as needed.
• Safety Responsibilities - Comply with and implement safety and governmental guidelines and regulations as required. Maintain Material Safety Data Sheets and train staff on new products and regulations. Assist with education on the disaster plan. Use proper safety and lifting procedures while cleaning. Stock and rotate supplies in the emergency supply kits.
• Supply Inventory - Order, maintain, stock and dispenses supplies. Work with outside vendors to purchase the most cost-effective supplies. Recommend the purchase of equipment needed.
• Continuous Improvement - Actively participates in and implements quality performance in all aspects of job responsibilities and functions. This includes all interactions with residents, staff, family members and visitors. Participate in and promote teamwork. Seek, recommend, and/or implement new methods and means of providing quality service and continuous improvement. Complete mandatory annual online education
• Safety - Support our safety culture and understand how daily work contributes to overall safety of customers and other staff. Always report safety hazards (via Safety Catch Forms) and take corrective action as appropriate. Follow safety procedures for work area and safe patient handling if applicable. Perform shift stretches as directed. Consistently wear name badge while working.
• Other Duties as Assigned - Keep informed of changes and trends in cleaning technology and services. Look for and report any items in need of repair to Maintenance and/or the Director of Residential Services. Uses applicable infection control procedures. In the event of a fire or other emergency, assist with resident evacuation. Attend in-service training and other work-related meetings as required or approved. Carry out special projects as identified. Assist with event preparation and clean up. May assist in snow removal of less than two inches from walkways and sidewalks. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.
Other Details
Exemption Status: Hourly Non-Exempt
Direct Reports: Homemaking Staff
Leadership Received: Executive Director
Department: Environmental Services
Division: Care Center, Grand Arbor, Nelson Gables, Crystal Brook