Director, People Management & Client Delivery

About Gagen MacDonald

For nearly 25 years, Gagen MacDonald has partnered with some of the worlds largest, most complex and most admired companies to navigate the human struggle of change. We transform companies by changing the employee experience through culture, communication, leadership and design.

We are a people-focused consulting firm, and our passion is improving the employee experience for everyone. We work with companies to create clarity from chaos by uniting employees around a single vision so they can achieve results and realize their future.

We are always seeking to meet curious, catalytic learners who are excited by the unknown and passionate about the role large companies can play in shaping a better world.

About the Role

We are seeking aDirector, People Management & Client Delivery to serve as a senior counselor and a primary point of contact for clients, while helping the firm grow by generating new business opportunities, and leading and developing a talented team of consultants. This Is a senior level consulting role for someone who has passion for leading communication strategies that rally employees behind a shared purpose.

You will be part of a collaborative team that supports clients from the corporate office to the front line, leveraging an organizations brand, culture, vision and history to motivate and align employees to accomplish their business objectives.

What You'll Do

Join us and make a positive impact with some of the world's most admired brands using your expertise in internalcommunications, change management, employee engagement, mergers & acquisitions (M&A), business transformation and other types of large-scale organizational change.

You'll make an impact with our clients by

• Developing and leading client solutions and deliverables that meet highly complex project and client needs and result in successful and measurable strategy execution.
• Overseeing and leading project and/or account management activities to ensure execution on client requirements, managing teams on multiple projects and/or multi-disciplinary workstreams for projects of high complexity, size, and/or scale.
• Ensuring all work product outputs and deliverables adhere to Gagen MacDonald quality standards.
• Building, managing, and developing client teams and individuals by coaching and mentoring to grow technical expertise and interpersonal skills in their day-to-day work.
• Anticipating, managing, and resolving client issues and/or conflict resulting in mutually satisfying client and firm needs.
• Using your deep knowledge and mastery of technical skills to be regarded as an expert in your discipline by the client and your colleagues.

You'll make an impact with our teams by

• Leading the performance and development of team members by inspiring and empowering them to deliver great results.
• Providing career coaching and long-term professional development opportunities.
• Serving as a senior leader on one of our consulting teams, contributing to the team's overall success and providing strategic counsel to the team lead.

You'll make an Impact at the firm by

• Driving business expansion, along with other senior leaders at the firm, by recognizing new opportunities within existing accounts; and developing new relationships with focus on Gagen's capabilities and expertise.
• Cultivating, expanding, and maintaining professional working relationships with clients, prospects, and industry leaders to identify business opportunities and ensure client satisfaction through regular relationship-building activities.
• Contributing to the firm's growth by generating new business and leading the development of proposals and RFP responses for multi-disciplinary engagements with new clients.
• Leveraging knowledge, market/industry insight, and experiences to enhance and evolve our thought leadership strategy and content as well as oversee and lead case study development, and review and/or author out blogs and white papers.
• Representing the firm at industry conferences, professional speaking engagements and recruiting events.

Key Qualifications

• 12+ years of corporate, agency or consulting experience in strategic communication roles with a focus on internal communication, employee engagement, change management, culture change and/or leadership development.
• Experience consulting to global Fortune 500 corporations is preferred.
• Bachelors degree in communications, public relations, English, journalism or related field, or equivalent combination of education, experience, and training. Advanced degree a plus.
• Demonstrated experience in successfully creating and delivering strategic communication programs aligned with business goals that deliver real results.
• Experience working both independently and collaboratively while partnering across organizational functions.
• Experience building relationships and business by identifying and pursuing new opportunities with clients.
• Experience navigating large, complex organizations.
• Strong writing skills, especially the ability to articulate complex situations or topics simply and in an engaging style.

Our Values & Guiding Behaviors

As a woman-owned business, we believe strongly in creating a diverse and inclusive work environment. Gagen MacDonalds company culture exemplifies our Beliefs and Values. We are a community built upon inclusive, collaborative teams and sustained through individual accountability. We celebrate all individuals and their contributions to the vitality of our firm. Focusing our experiences and passions, our cause is always our clients success.

Benefits & Perks

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, paid maternity and parental leave, unlimited PTO, multiple health plans, and much more.