PRN Medical Assistant

SUMMARY: Provides assistance with various healthcare services following established policies and protocols including but not limited to obtaining specimens, conducting routine lab studies, and assisting with administrative functions.

DUTIES AND RESPONSIBILITIES:

• Greets, receives, and prepares patients for procedures; conducts interviews with patients, measures vital signs, and records information.

• Performs routine laboratory tests on patients as provided by established protocol.

• Maintains nursing stations and examination areas in a manner consistent with OSHA standards.

• Maintains inventory of medical supplies and materials.

• Receives and screens telephone calls.

• Coordinates patient flow.

• Maintains office/department and patient records.

• Prepares timely, legible, and complete documentation of all patient care as provided by law, regulation, and established policy.

• Participates in continuing education to continually improve skills and abilities and stay abreast of current technologies/practices.

• Applies safety principles as identified by established policy.

• Ensures compliance with legal issues including but not limited to patient confidentiality and risk management.

• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.

• Performs other related duties as assigned by management.

QUALIFICATIONS:

• High school diploma or equivalent.

• Must obtain and maintain BLS certification.

• Knowledge of medical terminology.

• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.

• Ability to understand and adhere to established policies, procedures, and protocols.

• Strong charting/documentation skills.

• Ability to effectively communicate with people at all levels and from various backgrounds.

• Ability to manage priorities and workflow.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Good judgement with the ability to make timely and sound decisions.

• Bilingual skills a plus.

COMPETENCIES:

• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service-Manages difficult or emotional patient situations; Responds promptly to patient needs; Solicits patient feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to walk, sit, and stand.

• Occasionally exposed to bloodborne and airborne pathogens or infectious materials

• Occasionally required to travel for training purposes.

• Required to attend at least 2 community clinic events per year.

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