Customer Service Representative

Evergreen Plumbing is looking to add a full-time Customer Service Representative to our Salem, OR team. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a career with a stable and respected plumbing company? Would you enjoy answering phones and providing great customer service in a fast-paced office environment? If so, keep reading!

The typical schedule for this office position is 8 AM - 5 PM, Monday-Friday with on-call weekends. We pay our Customer Service Representatives a competitive wage of $17-$21/hour plus the ability to earn bonuses. We also offer generous benefits including medical, dental, vision, paid time off, paid holidays, 401k, paid training, Costco membership after 90 days and an excellent work atmosphere. If this sounds like the right fit for you, apply today!

ABOUT EVERGREEN PLUMBING

Evergreen Plumbing is a full-service residential plumbing company proudly serving the Salem community since 2010. As a morally grounded company, we believe honesty and integrity are paramount to running a successful business. We provide our customers with reliable and trustworthy solutions for their homes and businesses. We are focused on providing quality work and attending to our customers' needs promptly and efficiently. Whether it's a new sump pump, a replacement sewer line, or anything in between, there is no project too big or small that our team of plumbers can't handle. As a company, we are constantly striving to innovate our practices and policies in order to serve our customers better.

We also strive to provide a friendly and team-oriented environment where we reward hard work with some of the best perks you'll find anywhere. Each member of our team is a talented and valuable member of our family, and we promote an atmosphere where everybody is appreciated, rewarded, and encouraged to constantly be the best they can be. We know we wouldn't be able to be one of the premier names in plumbing without their professionalism and dedication, and that's why we're proud to make our company one of the best places to work.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you are the first point of contact for our customers and set the stage for the high level of service they have come to expect. Each day you arrive at the office determined to make sure that they feel heard as you communicate with them over the phone and via email. When customers call with emergency situations such as a flooded home, they can depend on you to remain calm and find solutions. After a service appointment, you make follow up calls to ensure complete satisfaction.

Your positive, friendly disposition comes through in all your interactions and is one of the reasons our customers enjoy doing business with us. Your empathetic nature and ability to quickly resolve problems while remaining positive is essential to your success. You love that you get to interact with people every day and enjoy keeping busy in our fast-paced office environment.

QUALIFICATIONS

• Customer service experience
• Some type of CRM experience
• Basic computer skills
• Ability to type at least 50 WPM

Are you an energetic go-getter? Do you work well in a team environment? Do you have strong communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Are you service-oriented, patient, and able to empathize with others? Are you an excellent problem solver who can remain calm in stressful situations? Can you stay organized and prioritize your tasks effectively? If so, you may be the person we're looking for!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you are the right Customer Service Representative for the job, fill out our initial 3-minute, mobile-friendly application today!

Location: 97302