HVAC Service Manager

Conditioned Air

A FirstCall Mechanical Company

HVAC SERVICE MANAGER

Location: Macon, GA

WHO IS CONDITIONED AIR?

Conditioned Air, Inc. is proud to claim the distinction of being the oldest locally owned and operated company specializing in residential, commercial, and industrial HVAC systems in Macon, GA. Founded in 1938 by Albert W. McKay, everything we do at Conditioned Air is based on the concept of "Single Source Responsibility." For our customers, that simple phrase is a powerful assurance that we will do whatever it takes to solve their heating and air conditioning difficulties. We are fully licensed and insured, service all brands of HVAC equipment, and offer 24/7 emergency service.

WHO IS FIRSTCALL MECHANICAL?

FirstCall Mechanical is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.

FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

POSITION OVERVIEW

We are currently seeking an HVAC Service Manager that will maneuver day-to-day business of the service department. High quality, timely, and on budget completion of service projects, maintenance agreements and system repairs is the primary responsibility of this position.

JOB RESPONSIBILITIES

• Manage and develop the staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective use of resources and customer satisfaction
• Assess the skills and abilities of technicians to ensure appropriate work assignments and identify abilities and training needs
• Assist in developing training and work procedures
• Identify opportunities for team improvement, set a plan for achieving customer satisfaction and sales goals, and coach accordingly
• Assist the dispatching operation to ensure appropriate technician selection for type of service
• Resolve customer issues and complaints to ensure customer satisfaction
• Hold regular 1-on-1 meetings with team members to review performance and progress towards goals
• Ensure that materials and equipment are ordered and dispensed for scheduled jobs
• Generate reports and measures of departmental operations as well as records all inventory, tools and vehicles and reviews reports with management
• Instruct technicians on proper use of materials and quality workmanship
• Review payroll records to ensure that technicians are paid properly
• Verify ongoing training of Technicians
• Full financial responsibility for assigned department operations
• Ensure company goals are met monthly
• Delivery of goals and metrics for assigned group
• Ensure all process and procedures are followed
• Identify and communicate where improvements can be utilized
• May assist with new team member on-boarding or new customer on-boarding
• Ensure that employees have proper tools for the job and that they are properly maintained
• Monitor preventive maintenance of vehicles to ensure proper operation
• Oversee facility and equipment maintenance, ensuring that assets are protected and controlled. Maintains an organized, clean and safe work area
• Observe IES safety rules and regulations in the performance of duties, Respond to Technician accidents, following safety policy and all drug testing procedures
• Run service and maintenance calls when needed
• Keep track of maintenance contracts and frequencies of service. Makes sure all maintenance contracts are completed on time. Keeps track of the hours spent on contracts, and make sure we do not go over any hours on them
• Answer questions from the technicians about jobs, procedures, or assist with technical questions
• Take gentle care of all company owned materials, tools, vehicles, and assets
• Expected to work after hours when needed or asked by supervisor. May need to assist a technician after hours
• Able to multitask and make sure work is done properly and efficiently
• These duties may not be all inclusive and can be changed without notice

QUALIFICATIONS

• Valid driver's license
• Must be comfortable with computers and Microsoft Office applications
• Minimum 5-7 years management experience, or field experience with supervisory responsibilities
• Active EPA certificate

BENEFITS

• Competitive Wages & Weekly Pay
• FREE dental insurance for employee
• FREE short-term disability
• FREE life insurance coverage of $20,000
• Eligible for insurance benefits 1st of the month after hire date with multiple options
• 401k plan with generous company match after 30 days
• PTO & 7 Paid Holidays
• Access to FirstCall Academy for training and development
• Education Reimbursement Program
• Generous Employee Referral Program

ACCOUNTABILITIES

• Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
• Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs

ORGANIZATIONAL ALIGNMENT

This position will report to the Branch Leader and has the responsibility to the Conditioned Air service team.

BEHAVIORAL PROFILE

Strategic Skills

Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story

Operating Skills

Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.

Behavior Skills

Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Personal and Interpersonal Skills

Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Environmental Requirements

Has ability to work remote when not required in office for project-specific requirements.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate the computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Conditioned Air is an Equal Opportunity Employer