IT Help Desk Technician

Midwestern Auto Group (MAG) is the source for premium new European automobiles and top-of-the-line, pre-owned models in the Columbus, Ohio area. With over 40 years of experience, our professionals have maintained a solid commitment to our clients by delivering premium automobiles to generations of drivers. MAG continues to build its brand on family values and a philosophy of serving our guests, team members, and communities. We believe every MAG team member is absolutely critical to our success. Our continued rapid growth and fast-paced environment makes this an awesome place to invest in your career. 

Currently, we are looking for a competent IT Help desk technician to provide fast and useful technical assistance on computer systems to our on-site associates. You will answer queries on basic technical issues as well as provide on site setup and advancements to existing systems throughout campus.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to be able to relate to the average endpoint user.

The goal is to create value for all of MAG that will help preserve the company’s reputation and business goals for the future.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone, email or in person
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by the employee
• Walk the employee through the problem-solving process
• Direct unresolved issues to the appropriate personnel for support and guidance
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update employee status and information
• Pass on any feedback or suggestions by employee to the entire IT team for future resolution and avoidance efforts
• Identify and suggest possible improvements on procedures

Requirements and skills

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

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