To-Go Specialist

TGI FRIDAYS // Store 2149
2435 Liberty Heights Avenue
Baltimore, MD 21215

Role Purpose

To-Go Specialists ensure we deliver convenience without compromising quality or safety. 

Key Responsibilities & Accountabilities

• Taking orders over the phone as well as in person. Offer to-go order guest a to‑go beverage if one has not been ordered.
• Preparing orders and organizing them into bags.
• Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered).
• Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction.
• Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival.
• Packs TOGO and delivery orders and confirm order with guest/driver.
• Thank the guest for choosing Fridays and invite them back again.
• Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food.
• Stocks TOGO area.

Qualification Requirements

• Good Verbal Communication
• High Energy Level
• Customer Service
• Resolving Conflicts
• Teamwork
• Professionalism

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