Medical Call Center Representative / Contact Center Coordinator

Family Allergy & Asthma is seeking a friendly and service-driven Call Center Representative to join our dedicated team in the Contact Center. As a vital member of our organization, you will play a key role in providing exceptional customer service to our patients.

Location: 8080 Ravines Edge Court, Columbus, OH 43235

Schedule: Monday - Friday, 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM

Pay: From $18 / hour

Call Center / Customer Service Representative Duties and Responsibilities:

• Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
• Cancel and reschedule appointments as needed
• Enter patient demographics, insurance and referral information into EMR
• Maintain and follow HIPAA policies and procedures

Call Center / Customer Service Representative Qualifications:

• Must be at least 18 years of age
• High school diploma or GED required
• Prior medical office experience, preferred
• Strong computer skills
• Must be a quick learner, organized, and team oriented
• Excellent communication and customer service skills
• Ability to work independently
• Ability to listen to and empathize with patients

Call Center / Customer Service Representative Benefits:

• No weekends!
• Paid Holidays and Extra PTO Hours
• Travel & Mileage Reimbursement
• Recognition & Rewards Program
• Medical, Dental & Vision
• 401K, (Match), Tuition Reimbursement, and More!

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.