Business Support Administrator

The Business Support Administrator's primary responsibilities are to provide support to all duties related to the Business Support Department and Mail Room. Business Support Administrator must be skilled and knowledgeable in all areas of the department.

Responsibilities:

Learn all aspects of the internal workings of the Business Support department to provide coverage on a temporary or permanent bases of duties as assigned by your manager.

Provide support and back-up for any of the following Business Support tasks.

• Assist Invoice Auditors with any incoming data entry and image uploads, as well as web uploads to third party websites.
• Assist Business Support Coordinators with shared mailboxes of incoming requests from payers and resolution of disputes for client emails.
• Assist Business Support Coordinators with updating information for payers, maintenance of our notice of assignments, resolving returned invoices via mail, assisting other departments as needed with locating missing billing/paperwork information.
• Assist with quality control for company reporting and analytics.
• Special projects as requested.

Mail Room Support:

• Accurately match backup paperwork with Triumph generated invoices.
• Use generated reports to classify mailed and filed invoices. Sort and consolidate payer paperwork in to stacks of single invoices and multiple invoices.
• Prepare paperwork for scanning following company guidelines.
• Fold and stuff invoices into envelopes, label envelopes, and mail out the invoices.
• Monitor and use mail room equipment to facilitate the billing process.
• Receive and sign for all incoming mail.
• Sort, log, and distribute mail for the office.
• Ensure that all mail is delivered to the proper recipient.
• Perform other duties as assigned.

Requirements:

• High School diploma or equivalent.
• Knowledge of the transportation industry is preferred but not required.
• Previous office experience preferred.
• Proficient in Microsoft Office suites.
• Ability to multi-task and stay focused at high levels of productivity.
• Ability to provide excellent internal and external customer service.
• Excellent phone etiquette and communication skills.
• Ability to understand and follow written and verbal instructions.
• Must be able to work at a fast pace with a high degree of accuracy.

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