Equipment Finance Premier Account Manager

This position serves as a primary point of contact for the Banks largest Equipment Finance Enterprise Accounts. Creates long-term, trusting relationships with internal/external customers. Oversees a portfolio of assigned customers and works closely with sales, vendors and various teams across all areas of the Bank to meet challenges with client-focused solutions while also delivering a superior customer experience.

• Service & Support - Fosters collaborative partnerships that deliver value for customers, prospects, and colleagues. Listens to understand customer requests and preferences; and takes prompt actions to address immediate needs. Proactively pursues ways to optimize performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance efficiencies.
• Account Management - Maintains high portfolio performance by monitoring customers' payment status. Posts cash timely and accurately and ensures invoice expectations meet client needs. Resolves billing, collections, and credit issues. Manages end-of-lease terms, negotiations, buyouts, and equipment returns. Keeps clear and organized records of customers' contract terms and any special handling requirements.
• Operations and Administration - Performs duties as assigned to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.

Bachelor's Degree and 2 years of experience in Banking, Finance, Operations OR High School Diploma or GED and 4 years of experience in Banking, Finance, Operations Required

Preferred Area of Experience: Business Administration, Account Management

Position is onsite in Jacksonville