Manager of Outreach and Student Recruitment

About JobTrain

Workforce development has never been more crucial to the vitality of the Bay Area economy than it is right now.  As we seek to revive from the impacts of COVID, low- and middle-income workers -- and those with barriers to employment -- need immediate and impactful assistance to stave off the hazards of homelessness, poverty and desperation. Our economy needs skilled workers at all levels, and JobTrain is the anti-poverty workforce development organization behind this important work.

JobTrain is an organization on the move.  We are delivering best in class outcomes, increasing our reach by expanding regionally, and we have committed to an ambitious new expanded mission to help our community to advance beyond the initial job placement, providing career advancement programming to help them achieve “full economic mobility.”

Born out of the civil rights movement in 1965, we’ve been servicing literally anyone and everyone who journeys through our doors at one of our (now) six, Bay Area career or training centers.  We create an environment and workspace where our staff reflects the diversity of the communities we serve, fostering a safe and welcoming place for our clients.  We deliver on some of the best outcomes in the workforce development field, with a vision to provide our clients with the long-term support they need to achieve full economic mobility. 

We are growing, and we need your help!

About the Role

The Manager of Outreach and Recruitment is responsible for our organization’s community outreach and student recruitment strategy for programs and services.  This position supervises a growing team of professionals who ensure that individuals are referred to and enrolled in appropriate Career Training Programs and/or Career Center Services provided by JobTrain.  We are seeking a highly collaborative individual with management/supervisory experience, bonus points for past workforce development experience.  Learn more about JobTrain, here:  https://www.jobtrainworks.org/

Responsibilities Program Management:

• Oversee the Outreach and Recruitment team's targeted enrollment metrics for the Career Education Training Program cohorts.  Track as required using SalesForce and other systems for consistent reporting and evaluation.
• Plan, design, implement, and lead outreach efforts across the organization and represent JobTrain in a variety of community settings, including meetings, outreach events, and functions across the Tri-County Area (San Mateo, Santa Clara, and Alameda).
• Build a consistent candidate pipeline for all programs offered.  Develop targeted strategies for adapting outreach needs and implement processes, tools, and systems to track outreach, referrals, and registration efficiently and effectively.
• Develop, evaluate and improve processes, tools and systems to enhance speed, quality, efficiency, and outcomes related to outreach, referrals, and registrations.
• Maintain data and prepare reports related to outreach, referrals and registration including tracking overall outreach efforts and monthly progress toward the strategic plan outcomes.
• Build and maintain relationships with collaborative partners, groups, and organizations.
• Communicate regularly with peers, management, and administrative functions as needed.

Supervisory Responsibilities:

• Manages employees on the Outreach and Recruitment team to provide the overall direction, coordination, and evaluation of performance, including monthly outreach and recruitment goals and targets.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing feedback; acknowledging and course-correcting employees; addressing complaints and resolving problems.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

We strive to find candidates who have the qualifications for the role, but who are also aligned with our values of teamwork, community and leadership and have a commitment to advancing diversity, equity and inclusion. The specific qualifications for this role are listed below. 

Experience

• 3+ years' experience successfully managing the performance and results of a function or division.  Demonstrates staff development and promotion, managing team and function to quantifiable results, and focus on growth and empowerment.
• 2+ years direct experience leading community outreach, community engagement, or educational enrollment efforts individually or as part of a team.  Knowledge of pipelines or 
• Computer and software literacy to potentially complex levels.  Experience tracking and reporting data using CRM software and other tracking systems.  
• Experience with or knowledge of CT&E programs (formerly known as vocational education.)  Alternately, experience with college recruitment, especially with underserved populations.
• Commitment to DEIB principles.

COVID-19 Certification

• JobTrain requires that all employees be fully vaccinated against COVID-19, except as required by law. Any employment offer will be contingent upon satisfactory proof that you are fully vaccinated from COVID-19, subject to reasonable accommodations for medical or religious reasons, and/or as otherwise required by applicable law.

Required Knowledge, Skills, and Abilities

• Job Knowledge: Past relevant experience in workforce development, post-high school education recruitment, CT&E school outreach/enrollment, and up-to-date knowledge of promoting services to populations experiencing barriers to employment. 
• Communication and Interpersonal Skills:  Demonstrated collaborative professional relationships.  Able to communicate to team and stakeholders and represent the team and function.   Ability to write reports, business correspondence, and procedures.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Analytical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Leadership, Collaboration and Teamwork: Ability to influence others, build collaboration and represent outreach efforts across the organization.
• Planning and Organization: Demonstrated track record of setting and meeting goals. Strong decision making, organization, planning and implementation skills. Ability to set priorities, analyze and resolve problems. Proven ability to work independently and autonomously while achieving common organizational goals and outcomes.
• People Management: Demonstrated experience attracting, managing, developing, evaluating, and retaining staff. Ability to manage, influence and motivate individuals and teams. Skilled in holding people accountable and developing their abilities to do their jobs.
• Communications: Demonstrated ability to communicate collaboratively and effectively, both orally and in writing. Ability to use proper judgment when dealing with sensitive information. Good interpersonal skills with an ability to mediate and negotiate effectively across departments, leadership, and external partners.
• Computer Skills: Ability to use MS Suite and other technology and applications necessary to perform the job.  
• Physical Requirements: Ability to sit and stand for long periods of time. Ability to occasionally lift and/or move up to 25 pounds. Ability to complete computer work for extended periods of time.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Post training, this will be a hybrid role with at least 2 days in office.  Training will last 3-6 months.
• Local travel may be required up to 25% of the time, including the immediate Bay Area, Half Moon Bay and others. 
• Normal office environment. The noise level in the work environment varies between quiet and moderate.
• Some working environments may include working outdoors or in a co-located space with other agencies or non-profit organizations.

Compensation and Benefits:

This is a full-time, exempt-level position with 4 direct reports.  The hiring range for this role is $65,000 to $75,000/year.

JobTrain offers a competitive salary and benefits package, including health insurance, dental insurance, vision, choice of health plans (HMO, PPO, HDHP,) paid time off, retirement program employer match, long-term disability, and life insurance.

To Apply

Please apply on our website at https://www.jobtrainworks.org/employment-opportunities/. We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs. 

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process

JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits.
• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).  
• JobTrain will require the successful candidate to undergo a background check.

Additional Information

We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.

JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits.
• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).
• JobTrain will require the successful candidate to undergo a background check.

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