Scheduler / Customer Service Representative

Scheduler / Customer Service Representative

Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, garage cabinetry, mud rooms, laundries, wall-beds and more. We desire motivated, organized, caring individuals who have a passion to provide customers with superior customer service and outstanding craftsmanship.

Job Responsibilities

We are currently seeking an enthusiastic, mature and motivated individual to immediately fill the position of Customer Service Representative / Scheduler. Applicants must demonstrate a commitment to client satisfaction and an ability to communicate necessary information in a genuinely friendly and professional fashion. Applicant should speak clearly and have a professional telephone manner, be computer literate and familiar with Microsoft Office, and be able to handle a multi-line phone system. To succeed in this role, applicant should enjoy working as part of a team, be able to multi-task, and be both punctual and dependable. This is an essential role supporting the day-to-day Front Office operations of a growing business.

Job Requirements

• Customer oriented, friendly and enthusiastic.
• Answer all inbound phone calls and emails in a timely and professional manner.
• Schedule, cancel, and re-schedule designer consultations and installation appointments.
• Greet office visitors and direct them to appropriate personnel.
• Effectively and efficiently communicate with customers, management, and other team members.
• Provide additional department support, as needed.
• Ability to work both independently and within a team environment.
• General office duties and working knowledge of computers.
• Able to multi-task and adapt to changing demands and shifting priorities.
• Reliable and punctual with good work ethic.
• Strong verbal and written communication skills.
• Strong personal organization skills.
• Able to work a minimum of two (2) Saturdays per month (will be off the prior Friday when working on Saturday).
• Work schedule is 9am-5:30pm M-F one week and then M-W / F-S the next week.
• All team members are background checked and must pass a drug test.

Competitive compensation, medical/dental/vision coverage, and paid time off. If you are passionate and motivated to succeed, then you deserve to learn more about this opportunity!

Submit your resume now to find out more about this exciting opportunity to join a growing local business!