Operations Associate

**In-office only**

The Operations Associate reports to the Supervisor of Operations and serves in a multifunctional role providing clerical support across several operational departments as listed below. This position requires a strong customer focus, attention to detail/accuracy, time management, and flexibility. The Operational Associate plays an integral role in ensuring quality service delivery to both internal and external customers.

The primary function of this position will be updates, which has the following responsibilities: Ensures audits, processes, and projects are updated and accurately / timely completed; performs audits (Client contracts and partner networks) to ensure adherence with stated goals, objectives, and data validation requests; identifies utilization/savings trends and communicates audit results effectively to all levels of management.

NOTE: the Operations Associate may be assigned to perform the duties of any or all of the following functions in addition to other duties as assigned, however this position will focus on updates:

Panel Building: Receives, logs, builds, and maintains accurate medical Provider panels (worksite posters) for PHS workers' compensation Clients; confirms, validates, and updates Provider, facility, and hospital demographics; completes and logs all Client requests.

Data Integrity – Communicates, researches (via internet), responds to emails, verifies, and confirms daily with numerous Provider offices their accurate demographics and updates PHS database with changes; answers questions and/or routes Provider's and/or their office staff's questions to appropriate PHS staff/management.

Data/Contract Entry - Enters demographic and reimbursement information from Provider contracts, scans, files, and completes minor reporting analysis; ensures welcome packets are sent to Providers joining the PHS network; assists with outgoing mail campaigns and priority roster loads.

Receptionist - greets visitors, vendors, clients, etc.; orders and stocks office, toiletry and coffee supplies; maintains/cleans break areas - coffee machines, refrigerators, microwaves, oven, and sink/counters; answers main company phone, routes calls, and distributes incoming faxes/mail and/or packages; orders meals for scheduled vendor/client meetings and ensures conference rooms are set up/clean; assists mailroom as needed.

• Must possess a High School Diploma or GED; an Associate's or Bachelor's Degree in Business or related field of study from an accredited college or university is preferred
• 2 years of clerical / customer service work experience in a health care related environment
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Competencies

• Excellent communication skills (written and oral) and the ability to effectively, concisely, and logically exchange information
• Organized, detailed focused, ability to multi-task and perform in a deadline driven environment
• Demonstrate tact, diplomacy, and confidentiality when dealing with others and managing sensitive issues including HIPAA Guidelines

Physical Requirements

This is a sedentary role, however while performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to sit, stand, walk, use hands to finger, handle or feel; and reach with hands and arms. Some light lifting may be required (i.e., the ability to lift files, open filing cabinets and bending or standing on a stool as necessary).

Who We Are

Prime Health Services is a national medical cost containment company offering a PPO network to the workers' compensation, group health, corrections, and auto liability markets. Our preferred provider network has been expanding since 2001 and now has over 800,000 medical providers and health care facilities nationwide with over 900,000 locations. The Prime Health Services PPO Network is available to insurance carriers, third-party administrators (TPAs), self-insured employers, governmental entities, corporations, and associations.

We look for candidates who build a culture of teamwork and positive results. To be successful at Prime, you need to be performance-driven, have an innovative spirit, be empowered to do your job well, mindful of others, and reliable. We're a company on the move and strive for excellence in everything we do!

If this sounds like you, please submit your application today or pass this along to anyone who is searching for their next role with a growing company.

Compensation details: 18-19.71 Hourly Wage

PI3314544e8bff-29952-33511190