Martech Program Manager

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

You will be responsible for program and project management across key transformational initiatives, ensuring success with evaluation and performance assessment and tracking and reporting to stakeholders and executives. The ideal candidate will collaborate across various organizations to help to deliver program success and advocate for Marketing and CX Technology team's achievements within Verizon and externally.

Responsibilities include:

• Being part of the Martech and CXtech team to assess and drive performance on marketing platform investments to enable next-gen technology foundation and analytics capabilities aligned with Martech and CX tech strategy.
• Working closely with GTS, FP&A and marketing teams to develop and establish KPIs and ROIs to measure success on the investment of the Martech and CXtech platforms and transformational projects such as Pega Decisioning and Real Time Marketing.
• Extracting and curating data to enable KPI reporting for VBG Marketing programs.
• Assisting with finalizing and updating reporting suite in Tableau dashboards across programs including: Channel level KPIs, Program success levers. Executive KPIs, Financial benefits.
• Monitoring analytics and metrics results to assess program performance.
• Driving analysis with quantitative and analytical skills, outside/inside research and data analytics.
• Helping with ad hoc project/program reports and presentations to showcase Marketing and CX Technology achievements.

What we're looking for...

You'll need to have:

• Bachelor's degree in business, marketing, analytics/business intelligence or other related discipline or four or more years of work experience.
• Six or more years of relevant work experience.
• Demonstrated project and program management skills and experience.
• Experience with Pega Decisioning Platform.
• Experience with Martech and CX platforms.
• Experience with developing and tracking key financial and other relevant KPIs.
• Experience with analytical tools (Excel, Alteryx, SQL, Tableau, etc.)
• Experience with visualization tools to present complex data and analyses in a simple, engaging manner.
• Demonstrated strong presentation skills, leveraging PowerPoint or Google slides.

Even better if you have one or more of the following:

• Ability to excel at both strategic planning and execution levels.
• Detail oriented, organized and know how to focus on what really matters.
• Telecomm experience a plus.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out page to learn more.