Regional General Manager

The Regional General Manager will have overall responsibility for all in-market aspects of their assigned region/markets within Marvin Replacement with strong support from corporate teams. The Marvin Replacement markets, as presently structured, of Philadelphia/Southern NJ, Northern NJ, and Lower Hudson Valley/Westchester County NY.

An attractive salary and benefits package, including incentive compensation based on region performance, opportunities for advancement, and the chance to work for a highly respected and well-known company.

Highlights of your role

• Manage all region day-to-day business operations with goal of growing sales and optimizing operations. Primary profit/loss accountability for region. Find opportunities for sales growth and operational efficiencies, tracking against key sales and operations performance indicators established in partnership with corporate teams. Recommend improvements when possible. Oversee organization's budget process and establish financial timelines in collaboration with corporate finance team.
• Ensure the best possible experience for customers. Represent the company as a knowledgeable, professional, and respected brand ambassador, embodying the image and values of the organization. Drive superior customer satisfaction through product installation and service via efficient job turnaround, high quality work, and timely response. Manage and defuse difficult situations, including project and customer issues, to a mutually beneficial resolution with efficiency and professionalism.
• Build and lead the market teams within region. Manage performance of in-home sales consultants to ensure sales targets are achieved and sales process is followed. Plan and allocate resources (sales, project managers, and installation crews) to ensure the highest level of customer satisfaction through timely and quality installation services. Set the standard and drive installation team culture comprised of positivity, efficiency, and a customer-first mentality.
• Handle warehousing storage and logistics in each assigned market. Manage the warehouse inventory and processes. Help with kitting in preparation for jobs. Assure all project materials are complete and staged for contractor pick-up. Plan ahead for resources and partner with the team to satisfy needs.
• Contribute to installation and service work, as needed.

You're a good fit if you have (or if you can)

• An entrepreneurial spirit
• Be energized by the challenge of owning all aspects of a business within a region
• Enjoy the combination of management and hands-on work and be excited about expanding the business while helping refine and implement the in-region sales and operational procedures in partnership with business operations leadership
• Knowledge and experience in the construction field, and in particular with leading projects, contractors, and salespeople, is preferred
• Have, or willing to obtain, following licenses/certifications: EPA LRRP / Lead-Safe Certification, OSHA 10 Certification
• Hands-on sales experience
• Secondary education preferred (or equivalent work experience)

We also want to make sure you have:

• Previous management and leadership experience in home improvement, construction, or related field
• Proven experience in the skilled construction trades, especially carpentry, window replacement, framing, door installation, cabinet installation, or similar
• Experience working and problem solving directly with homeowners
• General business knowledge with passion for learning about how to maintain and grow a business
• Experience in Word, Excel, and Microsoft Outlook
• Have the ability to lift, push/pull, and carry a minimum of 40lbs, stand for at least 6 hours per day, and climb ladders, stairs, and kneel
• Have a valid driver's license with an acceptable accident and moving violation motor vehicle record
• Willingness to travel to other cities in the region (within driving distance), as needed
• Ability to work variable work hours, adapt to schedule changes, and accept changes in process

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands. Together, we live our values and enjoy a culture that feels like home.

Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position.

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