Tier III Analyst

Job Title: TIER III ANALYST

Location: Chambersburg, PA or Ft. Meade, MD (Hybrid) Onsite 2 days per week currently
Clearance: Top Secret

Discover an exciting career at Foxhole Technology, an innovative IT Engineering firm founded in 2007. As leaders in cybersecurity, DEVSEC OPS, Agile Developemnt, Cloud and IT support for federal civilian and defense agencies, we're at the forefront of addressing complex technology challenges. Our talented employee-owners provide agile, scalable solutions, bridging operational gaps, operating critical systems, and securing enterprises worldwide. If you're ready to be part of a team driving impactful innovations, apply today and shape the future of IT with us!

The right candidate for the job will have knowledge of Windows 2019 Server and SQL. You be working in a fast paced environment with the DoD supporting cybersecurity systems and validating trending data to identify potential issues. You will be the SME that people turn to when system and data issues occur. You will work with a team of professionals in other locations in order to provide top of the line customer support.

Responsibilities: You will be part of a technically diverse Support team supporting the Dept of Defense in monitoring and maintaining their Cyber Security status

As a member of the Support team (an Agile Kanban team) the TIER III Analyst will be responsible for activities (including but not limited to):

Triaging user reported issues
• Assisting users with data analysis at varying levels of complexity/use cases
• Addressing data questions and/or data discrepancies
• Debugging user queries and proactively identifying areas for improvements/enhancements
• Collaborating with other business subject matter and technical experts to resolve user questions/issue
• Identifying process improvements and opportunities for automation
• Tracking daily performance trends and raising issues when trends deviate
• You will also be providing application support for remote systems
• Administering users and service accounts through an Enterprise management tool supported by Active Directory
• Initiating proactive customer notifications
• Adhering to service level standards for all customers
• Develop and nurture successful long-term relationships with clients
• Provide deployment support
• Monitor the health and the processes of the systems
• Manage tickets via ITSM
• Work with Ops support team and development teams to resolve customer issues
• Attention to detail and professional communication skills are a must
• Knowledge of ITIL concepts is desired, but not required.

• Windows Server
• Linux
• Strong communication skills
• Help Desk / IT Support experience
• Security + certification (or other 8570 certification)

Requirements of position: Think analytically, effective verbal and written communication skills, make decisions, observe/remember details, interpret data, concentrate on tasks, adjust to change, handle stress/emotions. Regular attendance, maintain work schedule, attend meetings, meet deadlines, keyboard/type, handle confidential information, use math/calculations, stay organized, operate office equipment, may direct others. Must be able to see, have eye/hand coordination, and lift up to 10 lbs. May be exposed to dust/dirt, humidity, and noise.

Foxhole Technology is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.