Desktop Support - Level II - Hebron KY

Deskside Support Technician Level 2:

Cognizant Deskside Level 2 Support Technicians provide on-site for the desktop environment including responsibility for deployment of End User devices including Desktops/Laptops/Mobile and other devices and may assist other technicians in higher complexity tasks and IT projects. This Deskside Level 2 position will support the world's largest automotive manufacturer in one of their facilities including manufacturing, logistics, part distribution center, research and development, engineering, or office locations. The Deskside Level 2 technician reports to a Cognizant Team Leader or Regional Service Manager but may also take direction from the supported customer as well. The Level 2 technician must have good communication, administrative, and documentation skills and must be a good team player. The supported facilities are very large in nature and the technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs. Based on the facility type supported, this Level 2 position may also require working variable or flexible shifts (1st. 2nd, 3rd) and may also require occasional on-call rotations covering after hour shifts.

Location : Hebron , KY

Required Skills:

* Must have strong troubleshooting skills across multiple technologies

* Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices

* Analyze, resolve, respond to, and document end user inquiries

* Install desktop/Laptop software using approved tools

* Troubleshoot operating system

* Troubleshoot connection issues with LAN/WAN

* Update tickets with accurate and timely records of work performed, and resolution detail

* Maintain and contribute to a knowledge base

* Coordinate hardware warranty repair

* Escalate to 3rd party vendors when necessary

* Responsible for raising and coordinating problem management issues

* Perform additional tasks (end user/infra related) when required

* Participate in projects

* Strong understanding and skills in SLA, KPI Management

* Must be able to walk long distances

* Must be able to lift up to 50 lbs without assistance

* Will often work in dirty, hot or cold environments.

* May need to work while kneeling

Salary and Other Compensation:

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans!

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 02 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us

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Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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