SVP Operations

Senior Vice President Operations

At our Company, we grow People, Brands, and Businesses! We are seeking a highly dynamic & talented Senior Vice President (SVP) of Operations to be responsible for setting overall operational strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results. As a member of the senior management team, the SVP Operations leads team management, performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. Focus on defining measurable results for the organization that enable and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!

What we offer:

Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Create and define the long-term strategy, including but not limited to, sourcing and procurement strategy, planning strategy, integrated data management strategy, and field support strategy; Secure and align resources to enable the long-term strategy.
• Measure and evaluate operational activity against the go-to-market strategy and intended results.
• Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline.
• Build processes and infrastructure to enable scalable, measurable and profitable growth.
• Make adjustments and optimize service quality to maximize our one-to-one consumer interactions.

Qualifications:

• Bachelor's Degree or equivalent experience required; MBA Degree or equivalent experience preferred
• 10+ years of general/leadership experience in an operations environment, including full P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing 10+ direct reports
• Experience working with major retail chains such as Wal-Mart, and/or experience in consumer package goods industry
• Excellent strategic thinking and process development skills; Excellent organizational and problem-solving skills
• Excellent communication skills, both written and verbal

Job Will Remain Open Until Filled

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Job Purpose

The SVP Operations is responsible for setting overall operational strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Team. As a member of the senior management team, the SVP Operations leads team management, performance management, strategic planning, budgeting and forecasting initiatives, in addition to problem solving and process development. Focus on defining measureable results for the organization that enable and support outstanding program execution for our clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Essential Job Duties and Responsibilities

Strategic Leadership

• Create and define the long-term strategy for the Team, including but not limited to, sourcing and procurement strategy, planning strategy, integrated data management strategy, and field support strategy; Secure and align resources to enable the long-term strategy for the Integrated Marketing Operations Team; Measure and evaluate operational activity against the go-to-market strategy and intended results.

Tactical Leadership

• Harness the operational capabilities of the organization to drive programs and processes while driving budgetary discipline; Maintain and protect client relationships through the collection of strategic data, meeting internal service level agreements, supporting client program reviews, and managing client/contract expectations; Coordinate and successfully launch trade exhibits, shows, and regular company field programs to meet and exceed customer or client expectations.

Operational Leadership

• Build processes and infrastructure to enable scalable, measurable and profitable growth; Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals; Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high.

Optimization

• Make adjustments and optimize service quality to maximize our one-to-one consumer interactions; Work closely with other business leaders (i.e. Talent Acquisition, Field Execution, etc.) to maximize processes; Identify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge base; Identify gaps and best practices in operational support to improve overall performance.

Supervisory Responsibilities
Direct Reports
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports
- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements
- Travel and Driving are essential duties and function of this job

Minimum Qualifications

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required): Bachelor's Degree or equivalent experience
(Preferred): MBA Degree or equivalent experience

Field of Study/Area of Experience:

• 10+ years of general/leadership experience in an operations environment, including full P&L responsibility (budgeting, forecasting, etc.)
• Previous experience managing 10+ direct reports
• Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry.

Skills, Knowledge and Abilities

• Expert level influencing skills - ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interface
• Expert level insight skills - ability to identify and develop robust data on internal and external operations (especially regarding customer expectations and alternatives) and transform that data into decisions that balance risk with reward
• Expert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measureable business results
• Expert level credibility skills - ability to use personal effectiveness to link relationships, processes, and business methodologies with cost-saving activities
• Excellent strategic thinking and process development skills
• Excellent organizational and problem-solving skills
• Excellent communication skills, both written and verbal
• Must be able to effectively handle multiple tasks and projects simultaneously in a highly complex environment
• Team player with good people skills
• Ability to manage and develop a team of 10 or more employees, including direct and indirect reports

Environmental & Physical Requirements

Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.