Sr. MAC/Linux Help Desk On-Site Support Technician

Sr.MAC/Linux Help Desk Support Technician Qualifications- Candidates must live in Seattle Area to support both on-site and virtual support. Job Description Applicant will support (in-person, remote and desk side) customers who are Scientist and Engineers in resolving desktop, laptop, and portable computer device problems to include: hardware, software, network accessibility, printer, and other peripheral device issues. Additionally, the applicant will assist in server access, email account configuration and computer security issues at Enterprise Level. . Salary based on qualifications and experience Duties Support in-person IT service requests Provide support for local and remote staff via ticketing software and video conferencing Maintain application and system configuration documentation by updating standard operating procedures and databases. Resolve open Trouble Tickets as assigned Collaborate on and escalate issues with other IT staff. Administration of desktop and laptop Systems Provide network printer support Account Provisioning Provide multimedia and conference room support Adhere to government IT policies and procedures Proficient at installing and troubleshooting hardware and software Perform testing to pro-actively identify current or pending problems or issues Other duties as assigned Required Minimum Education/Experience Associate degree in a Computer Related Field or 7 years IT Support Experience Five years Customer IT Support Familiar with Linux Operating System Required Certifications Apple Certified Macintosh Technician (ACMT) Certificate Three (3) or more years of MAC Help Desk Support Desired Certifications MCP, MCSA, MCSE TIA (or equivalent) A+ Network + Security + (or equivalent)