McDonald's Multi-Unit Supervisor

"If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours." ~Ray Kroc

High-growth McDonald’s franchisee, in the Philadelphia, PA and Wilmington, DE areas, is seeking experienced, talented and seasoned leaders who can support our aggressive growth plans.

If you are relocating to the Philadelphia, PA or Wilmington, DE areas, and have McDonald’s Operations Supervisor experience, or are already in the area and are interested in coming back to McDonald’s, this is your opportunity to join a positive organization.

Successful applicants have:

• Ridiculously strong people skills. People (customers and employees) are the foundation of our business. You will spend 98% of your time serving, coaching, correcting, training, retraining, inspiring, leading and developing an amazingly diverse group of PEOPLE.

• High standards, really high. McDonald’s became the most successful restaurant franchise in history because we believe in standards. We live and breathe QUALITY, SERVICE, VALUE and CLEANLINESS because it matters and it is a huge part of what makes us great.

• A "Beat Yesterday" attitude. A successful Operations Supervisor doesn’t rest on their success. They don’t do “good enough,” they don’t watch the clock waiting for the day to end and they always bring their best attitude into the restaurant. Our organization is committed to continuous improvement.

Principal Accountability

Operations Supervisors provide leadership, coaching,and direction to their patch through people development and improved restaurant operations, to maximize the long-term sales and profit of each restaurant.

In addition to following McDonald’s policies and procedures, principle accountability includes, but is not limited to:

People

• Champions the McDonald's People Promise by personally demonstrating, reinforcing and following-up on the 5 people drivers to gain commitment from managers and crew.
• Ensures that all restaurants in patch are adequately staffed (through quality hiring and retention) to maximize sales potential.
• Collaborates with Senior Management and Store Managers to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, Performance Improvement Plans are implemented, and performance results are corrected or complimented.
• Involved in and participates in the recruiting, interviewing, and selecting of all managers based on profit center staffing needs and goals and diversity staffing objectives.
• Knows and educates restaurant management on all appropriate HR policies, labor laws, security and safety procedures and ensures compliance at the restaurant level.
• Partners with Training and HR staff to build capability to deliver on the People Promise in the restaurants to achieve desired business results.
• Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the level of performance of each restaurant.

QSC/Sales Building

• Protects the McDonald's brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and labor laws.
• Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
• Proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the 12 restaurant systems (QSC Play book) that produce consistently high levels of QSC.
• Partners with ROIP Subject Matter Experts (e.g., Business Consultants, Senior Management) to conduct ROIP system review day and develops action plan to address 3 systems targeted for improvement.
• Responsible for the execution of the action plan in each restaurant to ensure that systems are improved and targeted results are achieved.
• Ensures that restaurants properly execute Local Store Marketing (LSM), national and co-op promotions and the execution of new products and processes.

Business Results

• Collaborates with Senior Management to develop the annual business plan for the Profit Center.
• Uses all information resources available (e.g. Restaurant data, BSV/CEV, 800-number, QCR, Operations Reports, P&L) to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.
• Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership team to accomplish business results (increased customer counts, increased sales and increased profits).
• Completes various audits to ensure that their restaurants meet McDonald's standard practices and procedures
• Other assignments as given by Senior Management

Minimum Requirements

• Ability to communicate effectively (written and oral) and build relationships to all levels of the organization.
• Must comfortably handle multiple projects/issues with a high degree of complexity.
• Has a solid background in managing projects, people and establishing effective processes.
• 5+ years of Restaurant Operations experience at the Supervisor level managing more than one location- Quick Service/Quick Casual Industry Preferred.
• Must comfortably handle multiple projects/issues with a high degree of complexity.
• Has a solid background in managing projects, people and establishing effective processes.
• Proficient in Microsoft Office Suite (Excel, Outlook, PowerPoint, Publisher and Word).
• Flexible scheduling around the needs of the restaurant. We operate restaurants 364 days a year and 24 hours a day in some locations.
• Must be available weekdays and weekends.
• Be authorized to work in United States.
• Must have own, reliable, transportation, a valid driver’s license, and a willingness to travel within the tristate (PA, DE, NJ) area.
• Strong tenure, with career progression shown in previous positions; no job hoppers.
• Employment subject to background check.
• Bilingual (English and Spanish) a plus.

Required licenses or certifications

• Hamburger University
• ServSafe Food Protection Manager
• ROLP

Benefits

• Competitive salary - Pay for Experience and Leadership.
• Rewarding Bonus Program.
• Medical, Dental and Vision benefits
• Paid vacation
• A positive, team-oriented work environment.

McDonald's Operations Supervisor applicants must be 21 years of age or older and be a Hamburger University or ROLP graduate.

*Background Investigations

During this phase of the process, members of the Applicant Background Investigations Team initiate contact with individuals in your employment history. Investigators will contact former employers and review your work history, they will speak to coworkers, teachers, and anyone else who can offer insights into your character. Our efforts are designed to gain an understanding of the kind of person you are and to exclude candidates who have demonstrated character traits that are inconsistent with the highest values of the profession. We seek candidates with the highest moral and ethical standards for our McDonald's. The background investigation must indicate that you have the necessary personality, energy, morality, honesty, trustworthiness and integrity to join our McDonald's Team. You must pass this phase to proceed to the next step in the hiring process.

*PLEASE NOTE THAT THESE POSITIONS ARE FOR FUTURE RESTAURANT LOCATIONS, AS WE ARE PLANNING TO EXPAND.*