Field Service Representative

Position Summary The Field Service Representative is dedicated to monitoring our core inventory apartments at move-in and after move-out. Ensuring that the level of experience the guest receives meets company expectations. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Minimum Qualifications (Knowledge, Skills, and Abilities) Education: Organizational Strategy and Results: • Complete move-in/move-out inspections/forms • Properly setting up housewares within any unit but mostly core inventory units • Taking proper inventory of unit prior to guests arrival • Ensuring applicable amount of keys, fobs and parking passes have been given to the guest at move-in and confirming all keys, fobs, and parking passes have been returned at move out • Knowledgable about property access points and documenting information for the guest to ensure their arrival and departure runs smoothly • Able to identify quick resolution for any concerns to be rectified before the guests arrival • Thorough communication with direct supervisor and staff for efficient results • Staging furniture and housewares as needed • Perform miscellaneous service requests as needed • Have constant supplies to ensure units are adequately prepped, as needed • Confirm all electronics work and function properly with remotes and cable/internet access • Maintain brand standards within all units • Associate’s degree from an accredited college or university is highly desired. • 2+ years in corporate housing, relocation, real estate, hospitality or related field with client management experience or business to business related experience. • Able to lift 25 pounds. • Detail oriented • Excellent time management skills • Exceptional customer service skills JOB DESCRIPTION | 2 May 2021 This document is intended for informational purposes only and does not constitute legal, accounting, or tax advice, nor does it create an attorney-client relationship. The information provided here was based on certain federal and/or state statutes and does not encompass all applicable requirements or other regulations that may exist, such as local ordinances or case law. DocuSign Envelope ID: 81AEA16E-6C20-4562-B046-574D46BB6421 Job Description Experience: • Excellent time and people management skills. • Self-motivated • Able to schedule day to day tasks efficiently and effectively, prioritize issues and delegate as required. • Detail oriented and good administrative capabilities. • Able to evaluate situations quickly. • Willing to assume ordinary and out of the ordinary tasks as required. • Able to analyze systems and personal situations, assess the alternatives and make the appropriate decisions, quickly and efficiently. • Reliable and dependable. Job Type: Full-time Why Work Here? • Work Life Balance is important and we offer the ability to work remotely. Benefits: • Health Insurance • Dental Insurance • Vision Insurance • Disability Insurance • Flexible Schedules • Life Insurance • Paid Time Off and Holiday Pay Schedule: • Monday to Friday Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.