Dispatcher Customer Service Representative

Join the team at McDonald’s Towing & Rescue!

Our dispatchers are responsible for monitoring and maintaining records pertaining to work request, customer requests, completed work request, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for the supervisors. You will also be taking calls from our clients both on the phone and the web. As well as dispatching our drivers efficiently to the services requested by our clients.

If you’re interested in a career with us, we’d love to hear from you! We have a great team environment and flexible scheduling. Come join our fast-paced team and enhance in your career with us today!

Main Responsibilities

· Provide excellent customer service with every call taken.

· The ability to prioritize and answer multiple phone calls in our busy setting.

· Provide our customers with correct and accurate pricing information and processing payments.

· Collect important customer documents and scan them into the invoices.

· Directing and assisting our drivers.

· Release and maintain inventory records.

· Other duties that are assigned.

Qualifications

· Reliable, strong customer service, ability to handle stressful situations, and a professional demeanor.

· Ability to answer multiple phone calls.

· Ability to communicate, read and write in English.

· Accuracy, attention to detail, and ability to see the big picture.

· Works well under pressure.

· Computer literate.

· Acceptable background check and drug screening,

· Dispatch experience is a plus!

About Us

McDonald’s Towing is a family-owned business that has been in the Kalamazoo area for 40 years. We are a leading provider in the Southwest Michigan area for providing superior professional towing, recovery, and specialized towing for police municipalities, accounts, and our everyday customers. We have a multitude of trucks ranging from light-duty to heavy-duty trucks including semis and tractor-trailers. As we continue to grow our company, we want our employees to grow and succeed as well.

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift
• Holidays
• On call
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• call center: 1 year (Preferred)
• customer service: 1 year (Preferred)

Work Location: In person