Deposit Operations & Branch Support Specialist

Job Title:

Deposit Operations & Branch Support Specialist

Full Time/Part Time:

Full Time

Location:

Robertsdale

FLSA Status:

Non Exempt

Supervisory Responsibility:

None

Reports to:

Deposit & Branch Operations Support Manager

Line of Business: Deposit Operations and Branch Support

Job Category: Operations and Support

Primary Purpose: Under the supervision of the Deposit Operations Manager, responsible for the processing of deposit related transactional activities in a high production capacity. Responsible for providing teller coverage in Branches when necessary. Expected to make appropriate decisions within the required timeframes and performs centralized functions related to branch operations. Responsible for providing operational support to branch associates. Performs all functions in accordance with regulatory compliance guidelines. Complete special projects as assigned.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other Duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Adhere to confidentiality policy, and to follow all policies and procedures relative to Consumer Compliance and Bank Secrecy Act laws and regulations, and best practice recommendations.

2. Provide teller coverage in Branches when necessary.

3. Duties include but are not limited to the daily reconcilement and remittance of official checks, daily processing of all check exception items including NSF checks, non-post items, closed accounts, invalid account numbers, stop item matches, daily review of regulation CC holds, excessive transaction monitoring with customer notification, review and reconciliation of suspense and house accounts, DDA charge off processing, collection monitoring and reporting.

4. Performs the daily processing of ACH, including processing of origination files, reclamation processing, return items, pre-notifications, overdrafts, exceptions, NOC’s, Regulation E, and OFAC validation.

5. Daily review is required to ensure that stop payment forms contain complete information that accurately matches the input into the system.

6. Must be able to communicate with other bank staff to resolve and explain exception item processing.

7. Processing of domestic and international wire requests and Bank wire transfers accurately, following policy and procedures in a timely manner. This includes maintaining wire agreements, wire logs and following retention policy.

8. Responsible for processing of Internal and external adjustments requests.

9. Order and track cash shipments and orders centrally for branch associates.

10. Provide direct support for all Electronic Banking applications and duties, following policy and procedure and producing accurate work.

• Process online banking tasks accurately and timely, following policy and procedures.
• Approval of new clients and account additions and setup of services including Bill Pay.

11. Assist as needed for the setup of and daily processing of cash management services.

12. Assist in processing debit card and Regulation E dispute processing.

13. Provide branch staff support to reduce risk and resolve issues/inquiries.

14. Assume additional responsibilities as requested.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to the essential

functions.

· Experience - Minimum of 1-2 years’ experience in financial services, preferably in a deposit operations environment along with working in a branch environment. Requires general knowledge of bank operations, bank policy, and regulations. Must have PC computer skills including the Internet and Microsoft Office, Outlook, Word and Excel.

· Education – High school graduate or equivalent required.

· Dedicated to meeting the needs of internal and external clients; listens effectively and establishes and maintains relationships and gains client’s trust and respect.

· Self-motivated as well as displaying an appropriate level of initiative, judgment, and problem solving capabilities.

· Must be well organized, accurate, and detail oriented. This position requires clear thinking, integrity, and attention to detail.

· Adaptability – the extent to which an individual can fit into a changing working environment.

· Must thrive in a multi task workload environment.

· Able to work as a contributing team member.

· Excellent customer service skills required.

· Strong oral and written communication capabilities.