IT Clinical Informaticist

IT Clinical Informaticist

POSITION PURPOSE

The Clinical Resource Analyst works closely with medical staff to analyze issues, processes and data. Acts as a liaison between the Medical Staff and the Information Systems Department, providing general consulting, reporting needs and problem resolution. Identifies changes needed in the Clinical Documentation environment to promote independent and full system utilization. Provides operational support to end users in their use of information systems. Provides physician and clinician training and support in the use of clinical systems on an ad hoc basis. Participates in projects encompassing and supporting the information systems needs of all hospital departments.

POSITION QUALIFICATIONS

Education:

Post-secondary education or vocational training in related field is preferred.

Bachelor's degree in nursing, RN, or comparable clinical degree is required; with advanced coursework in computer science or systems applications strongly preferred or bachelor's degree in MIS, computer science or related field with experience working with clinical documentation in an acute healthcare setting.

Experience:

Three to five years of progressive administrative assistant experience within a healthcare setting is preferred. Demonstrated proficiency in Microsoft Word, Excel and Power Point software programs, verbal and written communication, customer service, and schedule coordination.

Three (3) years experience in clinical setting with significant exposure to and knowledge of hospital and clinical department operating policies and procedures. Demonstrated initiative, leadership abilities, and training program development/implementation. Possesses good oral and written communication and promotes clinical application independence and compliance. McKesson programming experience is preferred.

Licenses/Certificates:

Notary Public designation is preferred.

Maintain current licensures as applicable to the position (i.e. Mississippi RN licensure).

Working Conditions:

Works in a clean, well-lighted, air conditioned office environment. Regularly exposed to the risk of bloodborne/airborne disease; contact with patients under a wide variety of circumstances; exposed to unpleasant elements (accidents, injuries, chemicals and illness); subject to varying and unpredictable situations; able to handle emergency, crisis or pressured situations; subject to multiple interruptions; occasionally subject to extended or irregular hours; requires judgment/actions that impact patient outcomes.

VISUAL AND HEARING REQUIREMENTS

Must be able to see with corrective eye wear

Must be able to hear clearly with assistance

May be exposed to infectious and contagious diseases. May be in contact with patients in a wide variety of circumstances. Able to handle emergency or crisis situations. Occasionally subject to irregular hours. May be required to wear protective equipment as necessary.

General Duties

• Provides training and support to staff on new or updated clinical systems software; validates quality of training; participates in the orientation, instruction, training and mentoring of new and existing staff regarding their role in clinical documentation; develops and presents effective education utilizing a variety of media platforms as appropriate to audience.
• Organizes and lead interdepartmental meetings between clinical departments to provide a forum for resolving and raising new issues relating to the Patient Care module, OE, PCI, Pyxis, McKesson Products (MSM) modules, Admin RX , L&D, Centricity, documentation system, Promed, Meaningful Use processes and other systems as required.
• Identifies gaps in clinical documentation, assesses resolution, assigned needed training; initiates data downloads of data from all clinical systems to appropriate databases as required; prepares analytical data analysis; designs and implements improvement initiatives.
• Fosters a collaborative relationship with providers, case managers, nursing staff, ancillary staff, and all members of the interdisciplinary care team.
• Effectively articulates recommendations for improvement and the rationale for the recommendation.
• Keeps abreast of regulatory changes related to Clinical Documentation and Systems and communicates these changes to appropriate hospital leadership and staff; participates in continuing education relating to systems analysis and clinical documentation, in-service education, and department/facility meetings.
• Provides complete follow through on all requests for clarification or recommendations for clinical systems inquiry, training, and/or improvement.
• Leads the development and execution of physician education strategies resulting in improved clinical systems utilization and independence; tracks and reports all education activities and ensures that non-utilization impact is reported accurately and appropriately.
• Collaborates with case managers, nursing staff, ancillary staff, and all members of the interdisciplinary care team.
• Adheres to official coding compliance regulations, corporate policies developed to ensure accurate billing, and industry best-practice clinical documentation principles.
• Keeps abreast of regulatory changes related to inpatient coding and documentation, and communicates these changes to appropriate corporate and hospital staff.
• Possesses the ability to develop and present effective education utilizing a variety of media platforms.

Standards for Customer Service

1. Treats customers as the most important part of job.
2. Listens to customer.
3. Takes actions to appropriately and successfully addresses customer issues.
4. Demonstrates respect for diverse cultures of all patients, families and co-workers.
5. Honors the CHS Customer Service Standards and the Employee Commitment Contract.
6. Communicates with customers using AIDET with every encounter.
7. Understands department-specific HCAHPS results.

Standards for Safety

1. Follows safety guidelines in safety manual.
2. Knows RACE procedures, location of closest fire extinguisher.
3. Speaks up for safety and reports potential safety issues to leader.
4. Attends all required safety education programs.
5. Provides complete and accurate response to safety questions.
6. Participates in unit or departmental Safety Huddle to maintain situational awareness of at-risk patients or procedures, safety critical situations or
   conditions, and any deficiencies that will impact safe, quality care.
7. Incorporates “SAFE” error prevention behaviors and tools into daily practice.

Standards of Employment

1. Attire is professional, neat, clean and appropriate for work preformed and wears proper identification while on duty.
2. Maintains confidentiality of hospital and patient information at all times.
3. Employee has completed the required Annual Mandatory Education within the past twelve (12) months.
4. Consistently follows attendance policy.

Standards of Quality Improvement/Innovation

1. Identifies and challenges work processes.
2. Works toward continuous improvement based on customer needs.
3. Contributes new ideas, makes helpful suggestions for change.
4. Works effectively as a part of the team, participates and supports group efforts.

Department/Job Specific Competencies

1. Handwashing / Infection Control
2. Security Awareness
3. Privacy Awareness