Accounts Receivable Collection Specialist

Do you thrive on providing a great customer service experience? Are looking for a place where you can make a positive difference?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

Our Accounts Receivable Collection Specialist helps our communities run smoothly and contributes to our residents’ satisfaction.

This position pays $20.50 - $21.15 hourly.

What you’ll accomplish:

Responsibilities of Collection Specialist:

• Prepare collection reporting for portfolio of associations
• Execute Delinquency Process in VMS for assigned portfolio
• Review of Delinquency Maintenance module in VMS for credit & zero balance accounts
• Prepare lien documentation per collection policies
• Release liens for accounts that balances are paid
• Prepare accounts for legal referral to attorney offices
• Correspond with attorneys regarding payments received/open accounts as needed
• Correspond with residents regarding account balances
• Correspond with site teams regarding delinquent accounts
• Post legal payments in VMS & maintain proper check back-up
  • Maintain organized back-up and responsible for monthly filing
• Establish and monitor payment plans for assigned portfolio
• Other tasks/projects as outlined by department leader

Daily Workflow of Collection Specialist:

• Review new correspondences (emails & voicemails) and provide responses within 48 hours
• Daily review of Delinquency Maintenance detail to close credit & zero balance accounts
• Post any received legal payments, code for deposit & create backup documentation for each deposit
  • Minimum of monthly filing for these documents in CCMC designated file cabinets
• Based on calendared tasks, prepare collections reporting by queuing delinquency reporting in VMS & preparing recommendations for new collection actions in excel report
  • Correspond with association for lien & legal approval accounts recommended
• Update collection tracker with date of process & order #s for processed items upon completion of charge application in VMS
• Prepare any approved liens for recording
• Prepare any approved accounts for legal referral
• Monthly review of monitored payment plans
• Monthly confirmation of legal accounts with onsite/attorney

What we’re looking for:

• Two years’ accounts receivable experience, preferred
• HOA industry experience, highly preferred
• Experience working in a fast-paced environment
• Effective multi-tasking skills
• Excel/Microsoft Office Suite experience
• Excellent communication skills both written and verbal
• Ability to work independently and problem-solve with minimal help
• Strong organizational and prioritizing skills
• Must pass a pre-employment drug screen and background check

What we offer:

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Professional education assistance
• Perhaps most importantly, a service-oriented team who is dedicated to your success!

About our Team:

Our team members are the strength behind CCMC. If you thrive working in a fast paced environment, enjoy portfolio work, are driven to succeed and enjoy building strong client relationships, this role could be just right for you.