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in Dover, NJ
Service Advisor
•13 days ago
Estimated Pay | $22 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Dover, New Jersey |
Compare Pay
Estimated Pay We estimate that this job pays $22.21 per hour based on our data.
$15.27
$22.21
$35.2
About this job
Job Description
Job Description
Nielsen Auto Group is looking for a Service Advisor to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Great benefits including FREE degree program at Strayer University!
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/services based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
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