Director Of Rooms Division

The primary duty of the Director of Rooms is to play a key role in the planning and direction of the hotel’s room division to ensure that we provide excellent service to our guests and enrich our associate’s working experience. The Director of Rooms leads the staff as coach and trainer in the proper execution of the Front Desk, Housekeeping, and Laundry Departments. This includes the assessment of staff and property by “walking” the site and managing the team on a continual basis throughout the day.

$65,000 - $70,000 per year

• Deliver outstanding customer service throughout the whole client experience and motivate other staff members to do the same
• Produce long-term plans for the department that will help the hotel achieve its goals and remain profitable
• Provide training to new employees on hotel policies and procedures
• Direct and manage the day-to-day activities and personnel of the departments of housekeeping and front office
• Monitor staff performance utilizing indicators like quality of work, productivity, customer satisfaction, and absenteeism
• Closely monitor staff in charge of providing guest services to make certain that all customers are given prompt attention to their requirements

The primary responsibility of the Director of Rooms is to ensure accurate, timely, and professional service to internal and external hotel guests. The Director of Rooms will hire team members, manage performance, communicate feedback, administer discipline, and train the team in the successful performance of their jobs. 

• A High school diploma or GED is required
• Possess excellent organizational skills, communication skills, and problem-solving skills
• The ideal applicant is an experienced leader who shows great attention to detail and customer service skills
• Must have 3 or more years of experience in a supervisory role in the housekeeping department, front desk, or guest services
• This position requires hospitality or guest services experience

Newly refreshed with elegant style, Cherry Valley Hotel offers classic accommodations amidst a charming, pastoral location in the Ohio countryside. With an arboretum, an indoor pool, and 60,000 sq ft of meeting & event space, we are designed for travelers seeking to relax and experience a touch of nature while celebrating life's moments. Slow down, breathe in the fresh air, and enjoy a treasured stay.