IT Help Desk II Champaign, IL

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Position Purpose: Provide direct end user support in the central Illinois region to ensure proper computer operations so that end users can accomplish business tasks. Assist IT team with answering helpdesk call and other user maintenance tasks.

Qualifications/basic job requirements:

• 2+ years of experience in desktop support or similar related area.
• Strong customer service skills.
• Excellent critical thinking and problem-solving skills.
• Relies on limited experience and judgment to plan and accomplish goals.
• Demonstrated experience with business productivity applications.
• Valid driver’s license.
• Proficient oral and written communication skills.
• Ability to maintain effective working relationships with management and other employees.
• Ability to solve practical problems and deal with a variety of variables.
• Provide technical support and guidance to users on-site, via email and helpdesk.

Additional Skills:

• Able to work on time driven deadlines in a high-pressure environment.
• Works under general supervision.
• Creativity solution focus problem solving.
• Uses good judgment and available information to resolve issues.
• Able to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas and improve processes.
• General experience with server operating systems and networking equipment.
• General experience with Office 365 and other cloud services/applications.

Duties and responsibilities:

1. Work hours prescribed by the IT Network Manager and deemed necessary for the responsibilities.
2. Ensure responsible systems are maintained and secure.
3. Manage end user accounts, permissions, and access rights.
4. Maintain/update documentation for all responsible systems.
5. Works with IT team in the development and use of proper procedures.
6. Maintain equipment includes desktops, laptops, tablets, printers, etc.
7. Provide basic support for network and teleconferencing equipment.
8. Educate employees on the proper use of information technology resources.
9. Monitor and maintain physical and virtual IT security.
10. Monitor license compliance and report potential violations to supervisor.
11. Understand and comply with all the principles established by the Rosecrance Corporate Compliance Program, Code of Ethics and HIPAA requlations.
12. Delivered exceptional customer service consistently to every customer.
13. Serve as a role model for other staff, patients, and customers.
14. Demonstrate positive guest relations in representing Rosecrance.
15. Assume other duties and/or responsibilities as assigned by management.

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan and certain facilities offering an on-site gym

About Us

Rosecrance is a leading non-profit provider of comprehensive behavioral health services in the United States. With over 100 years of experience, Rosecrance is dedicated to helping individuals and families overcome substance abuse and mental health challenges. We operate a network of treatment centers and outpatient programs, offering evidence-based therapies and compassionate care to promote lasting recovery.

If you are passionate about making a difference in the lives of individuals and families affected by substance abuse and mental health disorders, we invite you to join our team at Rosecrance. Note: Only candidates selected for an interview will be contacted.

Health and Safety

Enjoy a safe and healthy work environment! As a federally funded company, Rosecrance operates under multiple licenses and accreditation agencies, requiring strict adherence to their respective laws and policies concerning employee health and safety requirements. Compliance with the company's health policies is a condition of employment.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.