General Manager

Description:

We are seeking an experienced and enthusiastic General Manager to join our team. The General Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities for General Manager

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Team Members, Trainers, and Cleaners.
• Responsible for training of staff in all sales areas including info calls, touring and rate presentation along with successful club operational excellence.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follow superior customer service guidelines.
• Managing all day-to-day operations.
• Enforcing all PF policies and procedures.
• Provide leadership within the team to set achieve club goals.
• Determining and improving weak areas of the club.
• Driving and growing club sales using sales skills and training.
• Staff Management, resolve employee issues or concerns, manage performance and terminations, as needed.
• Work closely with cross functional team members at support center to accelerate club performance.
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
• Leading employees through all front desk related activities.
• Facilitate all member requests, issues, and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility through team.
• Ensure safety of employees, members, and club property.
• Determine and communicate equipment repair in Fitness EMS in a timely manner.
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds.
• Maintain employee information, status and schedules in HR/PR system.
• Track club and employee statistics and reports (weekly, monthly, annually).
• Ensure success in various club metrics related to membership, merchandise sales and customer satisfaction.

General Manager Pay and Benefits:

• Starting Salary $66,560/year
• Monday - Friday regular workweek
• Full benefit package including Health, Dental, Life Ins
• Holiday and Vacation time
• 401K plan

Requirements:

Job Requirements for General Manager:

Superior customer service skills, preferably in a retail/franchise, service, or hospitality industry.

Experience working as a manager in a retail/franchise, service, or hospitality industry. Previous Planet Fitness leadership experience is highly considered.

Exceptional leadership, diplomacy and listening skills.

Experience handling stressful situations and successfully resolving issues/complaints.

Basic computer proficiency (Microsoft Suite).

Hard working, enthusiastic and energetic!

Strong problem resolution skills.

Current CPR Certification preferred.

High school diploma/GED equivalent required.

Associate degree or bachelor’s degree are preferred.

Must be 18 years of age or older.

Successful completed of background check after offer of employment, in accordance with local, state and federal laws.

Physical Demands

Continual standing and walking during shift.

Continual talking in person or on the phone during shift.

Must be able to occasionally lift to 50 lbs.

Will occasionally encounter cleaning chemicals during shift.