Phone Scheduler

About Us:

Comprehensive Primary Care (CPC) is a collection of twelve office locations offering primary care for every stage of life. We’ve been part of the communities we serve for years – and in some cases decades. Together we strive for healthy neighbors across northern Virginia, eastern Maryland, and the District of Columbia.

The idea behind primary care is to provide a go-to medical home for every patient. We operate much like the old-fashioned generalists of the past – but with a distinctly contemporary approach to medicine. Your CPC primary care providers work to get to know you, your medical history and your needs, and plays an important role as the key first contact in your wellness decisions.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity, and accountability.

Our Values:

• Make health care easily accessible and readily
• Maintain a welcoming environment for all
• Listen to and respect the unique needs of each patient
• Respond quickly and maintain open, multi-level communication with each patient
• Encourage whole families, extended families and friends to take charge of their
• Provide consistent high-quality health care
• Invest in professional development for providers and staff
• Maintain a safe and supportive working environment for all

About the Role:

This position is primarily responsible for scheduling patients’ appointments for consultation, medical procedure, and follow-up.  Take or respond to telephone calls promptly to establish or confirm appointments. Responsible for collecting existing and new patient insurance information and verifying for verification purposes. Responsible for maintaining and updating patients’ medical records. Responsible for taking messages and transferring to the appropriate doctor or medical assistant.

Essential Job Functions:

• Core duties and responsibilities include the following. Other duties may be assigned.
• Uses private branch exchange (PBX) switchboard to connect interoffice and house
• Answers, screens, and routes outside calls, and greeting patients.
• Supplies information to callers and records
• Keeps record of calls placed and toll charges.
• Performs clerical duties such as typing, and sorting
• Operates paging system to relay in-house announcements or call individuals to
• Receives visitors, obtains names and nature of business, and schedules
• Updates telephone directory.
• Files zetta incoming faxes
• Scheduling patient appointments for consultations, medical procedures, and follow-up visits.
• Collecting existing and new patient demographics and insurance information accurately.
• Communicating with other health care professionals about changes to preparation.

FLSA: Non-Exempt

Education/Experience (Minimum Requirements):

• High school diploma or GED certificate.
• Knowledge of common medical terminology.
• Prior receptionist experience, ideally in a medical clinic environment.
• Bilingualism (English/Spanish) a strong plus.
• Excellent communication skills and phone etiquette.
• Excellent Communication and Interpersonal skills
• Organized and Resourceful
• Active Listener.
• Multitask

Work Location: Rockville, MD/In person

Medical Clearance:

You must complete Comprehensive Primary Care’s medical clearance requirements, which include, but may not be limited to, evidence of Hepatitis B, Pneumococcal screen, and a Tuberculosis screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.

Comprehensive Primary Care values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We consider an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, paid time off, including vacation and holiday pay. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

EEO

CPC is committed to a policy of equal employment opportunity, and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex (including pregnancy, sexual orientation, genetic information and gender identity), national origin, age, physical or mental disability, gender identity, genetic information, marital status, military status, lactation, or any other category protected by federal and applicable state laws. This policy applies to all aspects of the employment relationship, including hiring, placement, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, social and recreational programs, and all other terms, conditions, and privileges of employment.

CPC will not tolerate discrimination or harassment based upon race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status or other status protected by applicable Federal, state, or local law.