Service Advisor

Who We Are

We are the final remaining chain of full-service automotive repair shops in the valley, proudly owned and operated by a local family. With multiple locations spread across the valley, we are experiencing rapid expansion.

Job Description:

A Service Advisor in the automotive industry serves as the primary point of contact between customers and the service department. This role involves providing exceptional customer service, assessing vehicle service needs, recommending appropriate repairs or maintenance, and coordinating service appointments to ensure customer satisfaction and retention.

Key Responsibilities:

Customer Interaction:

• Greet customers warmly and listen attentively to their concerns regarding vehicle issues or service needs.
• Conduct thorough vehicle inspections and ask probing questions to understand customers' concerns and priorities.
• Provide knowledgeable advice and recommendations on necessary repairs or maintenance based on vehicle condition and manufacturer guidelines.

Service Recommendations:

• Inspect vehicles and review service history to identify necessary repairs, maintenance, or additional services.
• Explain service recommendations to customers in a clear and understandable manner, highlighting safety and performance benefits.
• Provide accurate estimates for repair costs and obtain customer approval before initiating work.

Appointment Scheduling:

• Schedule service appointments based on customer availability and service department capacity, prioritizing urgent repairs or maintenance.
• Coordinate with service technicians to ensure timely completion of work and adherence to promised deadlines.
• Confirm appointments with customers and provide reminders as needed to minimize no-shows or cancellations.

Communication and Follow-Up:

• Keep customers informed of repair progress, including any unexpected delays or additional repairs identified during service.
• Communicate estimated completion times and follow up with customers to confirm satisfaction upon vehicle pickup.
• Address any customer concerns or complaints promptly and professionally, seeking resolution to ensure customer retention.

Documentation and Record Keeping:

• Document all customer interactions, service recommendations, repair approvals, and service orders accurately and thoroughly.
• Maintain organized records of customer information, service history, and vehicle specifications for future reference.
• Ensure compliance with company policies and procedures regarding documentation, billing, and customer communication.

• High school diploma or equivalent; additional education or training in automotive technology or customer service is preferred.
• Previous experience in a customer service role, preferably in the automotive industry, with knowledge of vehicle systems and repair procedures.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and communicate effectively with service technicians.
• Excellent organizational abilities, with attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in computer software applications for scheduling, record-keeping, and customer communication.
• Positive attitude, professionalism, and commitment to providing outstanding customer service.

Work Environment:

Service Advisors typically work in automotive service departments within dealerships, repair shops, or auto service centers. The environment can be fast-paced and may involve occasional exposure to noise and vehicle fumes. The role requires standing, walking, and occasional lifting or moving of vehicle parts or equipment.

Benefits:

· 5-day work week

· Closed on Sundays

· Health Insurance

· Employer Paid Life Insurance

· Dental Coverage

· Vision Coverage

· 401(K) With Match %

· Paid Vacation

· Paid Holidays

· Paid Sick Days

· Provided Uniforms

· Company Funded Continued Training