Office Manager

Benefits:

• Annual Mexico Convention
• Paid time off
• Training & development

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As a member of the office staff at Floor Coverings International Spokane and North Idaho, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, and help maintain clean financials.

Core Values:

1. Deliver what you promise.
2. Respect the individual.
3. Have pride in what you do.
4. Be open-minded to possibilities and practice continuous improvement.
5. Engage in the community and make it fun!

Key Responsibilities:

Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Manage lead source accuracy to assist with data driven marketing decisions.
• Resolve customer conflicts.

Marketing

Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
Support and participate in home shows.

Operations (Production)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

• Manage accounts payable and receivable.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare and manage timely payment of business-related expenses.
• As a job is landed and produced, complete the job costing form with the pertinent details.

Continuous Improvement

• Attend weekly meetings with Franchise Owner at scheduled time.
• Submit GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owners discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

• Excellent customer service skills
• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks Online.
• Able to work independently without supervision.

Job Details & Perks:

• 1-3 years of experience is preferred.
• Paid training provided.
• Full-time
• Annual company convention (determined by owner and local structure goals)

Flexible work from home options available.