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Service Support Specialist
•25 days ago
| Estimated Pay | $18 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Jupiter, FL Jupiter, Florida |
Compare Pay
Estimated Pay We estimate that this job pays $17.67 per hour based on our data.
$13.62
$17.67
$27.75
About this job
Job Description
Job Description
Description
Key Responsibilities
Requirements
Benefits
Job Title: Service Support Specialist
Company: CV Technology Inc.
Location: Jupiter, FL – In Office
Job Type: Full-time
Reports to: Service Director
We are seeking a dedicated and detail-oriented Service Support Specialist to join our team at CV Technology, based in Jupiter, FL. As a key member of our service department, you will play a crucial role in providing essential support and ensuring smooth operations within the team.
Key Responsibilities
- Coordinate appointments, and maintain calendars for service department personnel.
- Interact with customers and clients, handling service appointments, inquiries, and addressing customer concerns.
- Generate and provide quotations to facilitate service visits.
- Enter and manage data in relevant systems, including customer information, service requests, and work orders.
- Compile and generate reports on service department activities as necessary.
- Serve as a liaison between the service department and internal/external entities.
- Process work orders and billing information, forwarding to internal departments for invoicing.
- Assist in tracking and monitoring service performance metrics.
- Ensure accuracy in work orders, promptly resolving any discrepancies.
- Maintain records related to safety training and certifications.
- Utilize relevant software and tools for efficient data entry, scheduling, and reporting.
Requirements
- High School Diploma
- Full time- in person
- Minimum of 2 years of customer service experience
- Outstanding Microsoft Suite skills, particularly in Excel and Outlook Calendar
- Proficient in multitasking
- Strong time management abilities
- Effective problem-solving skills
- Excellent verbal and written communication skills
- Meticulous attention to detail
- Team player
- Familiarity with Epicor is a plus
- Schedule is 8am-5pm Monday-Friday
Benefits
- Medical, Dental & Vision Insurance (free plan for employee)
- 401K w/company match
- 15 Days annual PTO
- Short/Long Term Disability
- Health and wellness program
- Discount program
- Life insurance
- Company sponsored events
- Career advancement opportunities
- Competitive wages
- Employee assistance program
- HSA/FSA plans
- Brochure of additional benefits
CV Technology is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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