Logistics Coordinator

Job Details Job Location Port Townsend Paper - Port Townsend, WA Position Type Full Time Description The Position We currently have an opening for a Logistics Coordinator to serve as our first point of contact for customers, as well as oversee order fulfillment from receipt of purchase order to delivery. This role will be responsible for collecting and entering data into databases, processing orders and reporting requests, expediting outbound and inbound shipments, and managing finished goods inventories through maximization of shipments while maintaining our exceptional service levels. This role reports directly to the Logistics Services Manager . About Port Townsend Paper Company (PTPC) The Port Townsend Paper ("PTPC") mill is proud to have been in continuous operation for more than 90 years. We use a blend of virgin and recycled fibers (Kraft and OCC pulp) to produce Kraft pulp, paper, containerboard, medium, and market pulp. We have built a strong and loyal customer base by developing and nurturing strategic partnership-style relationships. At PTPC we believe that a healthy and safe work environment is fundamental to the success of all employees. We put that belief into practice every day by managing risk and building safety and reliability into our processes and procedures. Engaging and empowering our workforce to maintain world-class safety performance is the pathway to achieving operational excellence. We also strive to preserve the environment, be good neighbors, and remain a valued member of the local community. Many of our employees have enjoyed working at PTPC for the greater part of their careers; we have employees with 20, 25, 30, or even 35 years of service. PTPC is proud to provide good, prevailing-wage jobs on the Olympic Peninsula. Job Responsibilities Provides excellent customer service through timely and accurate customer communications via email and telephone. Processes domestic orders & revisions according to established department policies and procedures. Responsible for processing export shipments; proper order preparation and entry, booking requests, processing Letters of Credit, understanding of Incoterms, and approving documentation. Works effectively to solve complex ordering and scheduling of customer products to meet demands and delivery dates. Plans inbound shipments of recycling and outbound shipments of finished goods to maximize invoicing while minimizing freight costs and optimizing on-time performance metrics. Responsible for live appointment vs. pool daily load planning, prepares dock schedules, and coordinates shipment schedule with the Production Planner, Gatehouse, Contractor/Carriers, and Shipping Supervisor. Ensures carriers are meeting expectations set by management and follow correct procedures regarding efficiency and record keeping in our TMS (Princeton TMX) software. Manages miscellaneous tasks such as quality complaints, sample requests, credit/debit items, freight claims, freight reconciliation, spot rate negotiation, etc. Identifies continuous improvement opportunities, addresses gaps in current processes, and suggests optimized ways of working to improve customer satisfaction and the team's efficiency. Actively participates in Health & Safety, including upholding safety policies and procedures. Occasional vacation relief duties. With additional training in and outside of the department. Other duties as assigned. Accountability and Authority Freight Spend and Inventory Implementation of carrier commitments and rate agreements with the Logistics Services Manager. Spot quotes on one-time customer orders or overflow loads above carrier commitments and committed carriers' capacity with established carriers. Communicate with the logistics team on the most efficient production schedule for minimal freight spending and maximum product delivery. Responsible for reviewing inventory trends and adhering to FIFO (first in first out) methods. Coordinate with the sales team and Production Planner to achieve maximum trim efficiency by balancing available purchase orders against historical and current data. Accessorial review and authorization. ABB PTS Functionality and Maintenance Works with software providers and users on modifications/enhancements to functionality and our processes to ensure smooth operation. Maintains data in the database. Princeton TMX Functionality and Maintenance Works with software providers and users on modifications/enhancements to functionality and our processes to ensure smooth operation. Maintains data in the database. Qualifications Knowledge, Skills, and Abilities Attention to detail and demonstrated ability to follow standard procedures. Strong analytical thinking, problem-solving, and critical thinking skills. Ability to work in both a team and independent environment to service the needs of our customers and internal partners. Excellent written and verbal communication skills. Ability to manage multiple high-priority tasks effectively. Ability to work well under pressure in an ever-changing environment while achieving set daily/weekly/monthly objectives. Demonstrated proficiency in computer systems: Experience using Microsoft Office programs such as Word (to write business correspondence), Excel (for use of spreadsheets, reporting, and simple formulas), and Outlook (for internal and external correspondence). Interpersonal/Work Relationship Skills Works with a variety of people at all levels in the company from operators up through the CEO and all levels in contractor and carrier companies. Communication, negotiation, and ability to work in a fast-paced, deadline-oriented, customer-facing environment. Required Education High school graduate or equivalent to (GED), some college preferred. Required Experience Minimum 2 years of experience in logistics or office setting. Familiarity with administrative duties. Physical Requirements The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl, and have the ability to lift up to 40 lbs. Vision abilities required to perform this job include close vision. Work Schedule, and Work Environment This job operates in a production office environment. The employee is occasionally exposed to shop elements such as noise, dust, fumes, and odors. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Normal office hours, Monday - Friday, 7:00 am - 4:00 pm. Employment Terms Full-time, Exempt position Salary range: $70,000 - $90,000 DOE. Excellent benefits package including medical, dental, life, and long-term disability insurance. 2 weeks paid vacation or more depending on position. Full-time employees receive 160 hours of sick leave upon hire and then earn eight hours of sick leave per month. 9 paid holidays and one paid personal holiday per calendar year. Retirement plan. Relocation assistance up to $7,500. Employee Assistance coverage with full services, including dietary and nutritional services, retirement planning, and support services. In compliance with the Immigration and Naturalization Act, proof of authorization to work in the United States will be required at the time of hire. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Application Procedure Application materials may be uploaded electronically Or by emailing an updated cover letter and resume to: hr@ptpc.com Please provide three current professional references qualified to assess your experience and ability to perform the duties specified. Port Townsend Paper Company is an equal-opportunity employer. We are a drug-free workplace. #J-18808-Ljbffr