Customer Service Agent - Part-time

Shift options and training details

Openings at our client in Nashville, TN.

Shift 1 = 7am-4pm Mon-Fri

Shift 2 = 8am-5pm Mon-Fri

Shift 3 = 9am-6pm Mon-Fri

***All positions will train for 1.5 to 2 weeks Mon-Fri 8am-5pm.

Job Description:

• The CSR's will make outbound calls related to hail damaged automobiles.
• They will work in a high volume call center environment making and taking 100 -110 inbound calls from insurance members with damaged automobiles.
• These calls will last 3-5 mins each.
• The purpose of the call is to contact an insurance member and help them with their hail claim.
• These CSR's will schedule an estimate for damage with an adjustor and walk the claimant through the process to get their automobile repaired timely.
• They will explain the program from estimate, repair scheduling, auto repairs, rental car, etc.

Skills:

Customer service, Customer support, data entry, Call center, customer service call center, microsoft office, inbound call, automotive industry, automotive parts, auto insurance, automotive service, automotive dealership, outbound calling, outbound call center, service call, service support, insurance claim, insurance policy, email, typing, microsoft, Support

Additional Skills & Qualifications:

• 1-3 years of call center/customer service experience
• The candidate must also be technology savvy - comfortable with dual monitors, multiple web based programs, SMS Chat functions, and working in MS Teams.
• Education = High School or GED
• Prior experience in the auto industry would be ideal = service advisor at a dealership or administrative role at an auto dealer
• Prior call center experience or retail customer service handling volume customers in time sensitive environment is ideal

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.