Systems Analyst

About Gulf Winds

Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren't treated like an account number, but as part of the family.

Our Values

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

Integrity
We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care
We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth
We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation
We challenge the status quo to enhance the member's experience and solve tomorrow's challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it's a career. We're hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team you can expect:

• Open and transparent communication with your leaders
• Consistent coaching and opportunities to improve performance
• Collaborative and team-focused environments
• Short and long-term professional development
• Opportunity to participate in cross-functional projects

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Job Description

Role:

Primary duties are to maintain the operational readiness of enterprise applications, including core processing, and implement standard enhancement change requests as needed. Responsible for supporting enterprise applications, including monitoring, troubleshooting, researching, analyzing, programming, testing/validating, patching/upgrading, and overall lifecycle management. Supports business units by analyzing request details, identifying technical requirements, researching fulfillment options, making recommendations in alignment with corporate standards and industry best practices, scheduling the work, and coordinating any technical implementation work. Maintains a high level of responsiveness, ensuring users and business units are supported in a timely fashion. Establishes and maintains technical subject matter expertise as dictated by the needs of the department and Credit Union.

Essential Functions & Responsibilities:

Maintains enterprise applications, core processing, file availability, integrations, automation, and supporting software tools.

Remediates technical issues submitted to the team and monitors the team ticket queue to ensure a timely response and adherence to established Service Level Agreements (SLAs).

Fulfills approved enhancement requests following established SLAs and procedures.

Develops basic application enhancements, automation, and integration to increase overall functionality, efficiency, and reliability.

Maintains inventory of all enterprise applications to include vendor SLAs, lifecycle details, licensing allocation, technical dependencies, and any related contact information.

Interfaces with vendors as needed to ensure appropriate service levels are maintained.

Documents support processes, workflows, dataflows, user guides, changes, and fix actions.

Performs other job-related duties as assigned in a secure and compliant manner.

Performance Measurements:

1. Resolves complex production problems across multiple environments, platforms, and programming languages to ensure maximum uptime of enterprise applications.
2. Meets department standards for support whenever technical issues occur. Provides management with timely updates regarding critical production impacting issues.
3. Ensures core system technology resources are used reliably and securely. Facilitates the timely execution of standard maintenance, such as patches, updates, and upgrades.
4. Communicates impactful changes appropriately and ensures any modifications have been tested before they are put into production, working with training as needed to ensure users are prepared.
5. Interprets business needs into system requirements by defining and analyzing system problems, performance issues, setup options, and validation standards. Analyzes the overall efficiency of Credit Union's core processing function and aligns user needs with system capabilities.
6. Communicates effectively with users at all levels to understand their job functions and business needs. Translates complex technical concepts into simple language for non-technicians and creates comprehensive but easy-to-understand test plans for users.
7. Meets deadlines for completing all assigned tasks and provides valuable input concerning application operation.
8. Coordinates with internal partners and vendors as needed to remediate issues and complete enhancements. Maintains appropriate relationships with outside vendors and suppliers.
9. Provides operational support services during normal business hours and on-call as dictated by the department's needs.
10. Continually improves skill set by researching new applications, technology, techniques, and best practices. Shares knowledge and experience with other team members.

Knowledge and Skills:

Experience: Two years as a Systems Analyst or equivalent experience. One year of experience with financial industry applications. Knowledge of Credit Union operations and technology stack preferred. OpCon knowledge and one or more relevant system administration certifications. SQL and 'low code' development expertise preferred. Proven experience may be acceptable instead of listed experience.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications instead of a degree). Proven experience may be acceptable instead of listed education.

Interpersonal Skills: In addition to normal courtesy and tact, a significant level of trust and diplomacy is required. Work involves extensive personal contact with others and is usually personal or sensitive. Outside contacts become important and fostering sound relationships with other entities (companies and individuals) becomes necessary. Influencing and selling ideas or services to others is often required. The ability to collaborate effectively with cross-functional team members is a must.

Other Skills: Exceptional customer service skills. Demonstrated strong analytical and problem-solving skills. Strong oral and written communication skills. Ability to work and travel independently.

Physical Requirements: This job requires reporting to a Gulf Winds office environment and routinely using standard equipment such as computers, printers, and phones. It requires actively participating in conference calls and in-person meetings with other Credit Union team members and vendors.

Normal expected work hours are between 8:00 a.m. and 5:00 p.m. CST, but work after normal work hours (including weekends) may be required. The employee must adhere to safety rules and regulations.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Gulf Wind is an Equal Opportunity Employer. Drug Free Workplace.