IT Intern - Endpoint Services

IT Intern - Endpoint Services
Ameritas Life-Lincoln-NELK2
Intern
Part-time

This position requires daily in-office presence.

Ameritas is seeking an IT Intern to focus on I.T. asset retrieval and asset management for IT endpoint equipment. This role will use administrative skills and some technical skills (SCCM, JAMF, etc.) to follow up on the location of PC hardware and peripheral equipment. Utilize forensic skills to track down the location of equipment and facilitate return into company inventory.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

This internship will begin May 2024 and is expected to run for approximately 12 months.

What You Do

• Track inactive computer systems to ascertain location and current owner.
• Use forensic search skills to follow the trail of missing equipment.
• Request the return of equipment from associates who have exited from the company.
• Request the return of equipment which is no longer in use.
• Follow up on PC equipment to be returned by remote associates after they are issued new or replacement tools.
• Assist with the disposal of retired equipment.
• Perform tracking actions in ITAM (IT Asset Management) tools.
• This role might also respond to service requests in ITSM tool as a secondary function.
• This position does involve moving computer equipment including monitors and desktop CPU's. The ability to lift up to 30 lbs. will regularly be required in this role.

What You Bring

• Must be actively enrolled in a college level degree program (associate or bachelor level will both be considered). A broad spectrum of majors will be considered including IT related or business/administrative related.
• Demonstrated experience in customer service with professional verbal and written communication skills required.
• Administrative skills and an ability to manage a large amount of tracking information will be critical.
• Technical aptitude desired.
• Available work hours will fall between 7:00am to 5:00pm (Central Time)
• Able to fulfill a 12-month commitment. This is not a summer only internship.
• PT during the school year (15-20 hours)
• FT during the summer (30-40 hours)

What we offer

• Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
• We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.

This internship is not eligible for benefits.

An Equal Opportunity Employer:

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.