IT Support Center Intern

IT Support Center Intern
Ameritas Life-Lincoln HYB-NEHY2
Intern
Part-time

This is a hybrid role working partially in-office and partially from home.

At Ameritas, our mission is Fulfilling Life. We do that in many ways, but especially by helping people invest in themselves by offering trusted financial products and advice. Because we believe everyone should be happy, healthy, and financially secure, we work hard to provide trusted financial products and valued guidance, including individual life and disability insurance, employee benefits, retirement planning, investments, and wealth management services.

Ameritas Life Insurance Corp is seeking an IT Support Center Intern to drive the business by providing IT support through phone/email/self-service for internal end users. This position will assist on password resets, printer and other network device issues, and lower severity IT access ticket requests. This position will combine a basic level understanding of IT and network concepts, with a strong orientation towards customer service, to provide end users a great experience and first call resolution to their issues. Hands-on support could occasionally be necessary, and other tasks will be assigned to meet team/company objectives.

This internship will begin in May 2024.

What You Do

• Answer calls and assist with lower-level support needs such as password resets, printer issues, and similar types of requests.
• Perform less complex tasks in support of assigned projects and work orders.
• Document, track, escalate and attain resolution of Incidents and service requests, using the corporate IT service management tool.
• Respond to service requests in ITSM tool.

What You Bring

• Must be actively enrolled in an IT degree program.
• Must be able to commit to a full year of work.
• Part-time during the school year (15-20 hours/week)
• Full-time during the summer (30-40 hours/week)
• Available work hours will fall between 6:00am to 5:00pm (Central Time).
• Demonstrated experience in customer service with professional verbal and written communication skills.

What We Offer

• Our company motto is "Fulfilling Life" and we take that job seriously, with a heavy commitment to volunteering and community support, employee well-being, and providing quality products and services that help our customers create a brighter future.
• Being a mutual-based organization, the return on our investment goes back into the company, to benefit our members/customers.
• We're committed to professional development, opportunity, inclusion, and diversity. Team building and collaboration are also priorities.

This internship is benefits ineligible.

An Equal Opportunity Employer

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we're committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.