Printer Support

Duration

5  Year(s) Project

M-F 8-5

Traveling all over D.C. AREA

Has to have own Reliable Transportation 

Covid vaccinated

Needs to have 3-5 years Printer Support experience

Certified HP Printer preferred

They need to be RELIABLE AND FLEXIBLE

Should be well versed with HP Printers and have skills/certs to work on others such as Xerox , Toshiba, and possibly Lexmark.

Req Description

Description

Hardware Printer Support – MASTER LEVEL required (TOTAL NEED 2): First shift, 8 to 4, 9 to 5
General coverage Region – Baltimore MD – 1 tech
General coverage Region - Washington DC – 1 tech
\*\*\*\*\*Should be well versed with HP Printers and have skills/certs to work on others such as Xerox , Toshiba, and possibly Lexmark.
FOR PRINTER SUPPORT RESOURCES ONLY-Toshiba MFP Printer support – coordination with hardware vendor if needed. Hospital to supply printer maintenance kits.
o Need 2 Dedicated techs with printer expertise to help support the Deskside teams with printer resolution at all locations.
o Support of Smart Locker – Restocking equipment as needed
o Assist Asset Management with disposals
o VIP – top of queue, technicians take immediate action
o Smart Hands for other towers/Site Rounding (proactively checking for carts that have been pushed aside because of issues)

o Incidents – Software break/fix
o IMACs – Installation of software, machine upgrades, etc.
o Refresh
o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers
o Basic experience with Active Directory
o Experience with Windows 10 and Microsoft Office
o Experience with Deskside support in a hospital environment a plus
o Experience with ServiceNow- PREFERRED NOT REQUIRED
o Experience with LogMeIn
o Ticketing System is ServiceNow
o Tech walk-up bar at staffed locations

Enterprise Req Skills

IBM,W7,printer support

Job Title

Printer Support-Windows 10 Support roaming

Top Skills Details

DSM: Deskside Master:
1. 3 to 5 years Windows 10 Desktop Support experience in a corporate environment.
2. 3 to 5 years Enduser client -LAN/Networking support in a corporate environment
3. Customer Service Experience
4. Must be fully vaccinated

Worksite Address

Washington,District of Columbia,United States,20032

Additional Information

Experienced Deskside tech to do refresh work, resolve incidents, requests, etc.
Good Communication and technical skills

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Drug Test Required

true

Experience Level

Expert Level

External Communities Job Description

This is a long term Windows 10 deskside field support project supporting the largest technology company in the world

Additional Skills Tags

printer support

Additional Skills & Qualifications

Resource must have Windows 10 experience
As this is a new contract, please expect some changes regarding hours and locations.