Vice President of Operations - Independent Luxury and Lifestyle

The Vice President of Hotel Operations will be responsible for leading the operating disciplines within an assigned group of Independent Lifestyle & Luxury hotels and Resorts to deliver outstanding balanced scorecard results in the properties for which they are responsible. The position will have responsibility for coordinating efforts around sales, marketing, e-commerce, revenue management, cost management, asset positioning, brand identity, guest satisfaction, associate satisfaction, market share, capital planning and implementation of company programs, processes, and policies for all the properties within their region to achieve performance excellence. They are also responsible for coordinating with the finance discipline to ensure that proper controls and financial management are in place within the hotels in their region.

The VP Operations will work to ensure alignment of strategy amongst the noted disciplines and proper communication between these organizations at the regional and property level to ensure a seamless and coordinated approach in company operations.

• Oversee development and orchestration of property strategies around direct sales, revenue management, marketing, distribution, and e-commerce to maximize revenue and market share performance of each property.
• Oversee development and orchestration of property strategies to minimize costs, drive positive guest and associate satisfaction while driving maximum profit performance at each property.
• Ensure that each hotel has developed brand identities that are actively demonstrated as a customer deliverable, each hotel has defined asset positioning, and developed experiences and programming which assist with outstanding guest satisfaction.
• Oversee development and orchestration of capital planning and implementation/execution of company programs, processes, and policies at each property and throughout the above property team.
• Ensure programs are in place for asset inspection and protection at every property.
• Travel to region properties as necessary. Direct oversight properties must be visited quarterly at a minimum and other division properties annually at a minimum.
• Develop strong relationships with all owners and asset managers in the respective properties.
• Ensure all division members attract, hire, train, motivate, mentor, performance manage and retain top talent in your region in alignment with company practice and in support of the desired company culture and service delivery expectations.
• Use data-driven insights to identify and achieve the optimal performance (including vis a vis our competition) in all our properties.

QUALIFICATIONS:

• Extensive Independent Luxury & Lifestyle experience required
• Minimum of 15 years in hospitality operations leadership delivering consistent strong results; multiple diverse experiences serve to strengthen a candidate’s profile.
• Four-year college degree required.
• Proven success in team selection, situational leadership, motivation, leading change, team building and accountability to achieve breakthrough performance across the organization.
• Must possess a strong capability to analyze information, understand and identify opportunities for improvement and lead others to successfully act on identified opportunities.
• Strong organizational and problem-solving skills along with an ability to prioritize work to achieve maximum performance from available resources.
• Thorough understanding of best practices in hospitality operations and capability to conduct these differing disciplines in a common strategy to maximize performance in a group of disparate properties.
• Excellent communication skills and ability to marshal resources to achieve company goals and objectives.

Job involves working under variable temperature conditions, extreme heat or cold and noise levels. Work environment includes administrative offices, indoors, outdoors and around fumes and/or odor hazards, dust and/or mite hazards. Will endure various physical movements throughout the work areas, such as frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 100 pounds. This position also requires frequent use of fine and gross motor skills, eye and hand coordination as well as constant use of vision and hearing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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