ERP Administrator I

The City of Manassas is accepting applications for our Enterprise Resource Planning (ERP) Administrator I! This position is responsible for providing support the ERP system for the City and ERP technical assistance to City end users, requiring a strong understanding of database management and database practices. The successful candidate will have strong attention to detail, organization, and communication skills and be able to effectively communicate and interact with all levels of end users. Experience with Tyler Technologies, Munis/EnerGov is a plus! The hiring range for this position is $73,840.00 - $101,524.80, DOQ. Position is open until filled and may close at any time. Essential Job Functions Assists the ERP Administrator II with system administration activities to include role, user, upgrade administration, system monitoring, and other related activities. Assists the ERP Administrator II to ensure consistency in approach; acts as backup when necessary, and provide collaboration on all new modules or upgrades. Conducts testing for ERP system upgrades and patches as required. Coordinates activities with System Administrator, functional leads, and end-users. Serves as a liaison with the ERP vendor to address open tickets and collaborate with functional and technical teams to implement upgrades or fixes. Reviews tickets regularly for timely resolution or escalation when necessary. Performs installations of patches, peripheral driver updates, and other ERP-related software. Designs, develops, edits, and provides general support for ERP Forms and Reports. Develops/modifies reports using SSRS and Crystal Reports. Creates training documentation for ERP processes and conduct training sessions for end-users as needed. Performs troubleshooting and assists in resolving end-user ERP issues escalated from the IT Help Desk. Participates in annual ERP disaster recovery testing. Makes recommendations for new technology implementation. Performs other duties as assigned. Minimum Required Qualifications Bachelor’s degree in Computer Science, Information Management, or related field Two years of experience in database management/administration or related field An equivalent combination of education, training and experience that provides the required knowledge, skills and abilities may be considered.