Payroll Customer Service Representative

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future!

Job Purpose

This job will focus on resolving Tier 2 payroll inquiries.  I.E., inquiries the HR Contact Center is unable to resolve.  If the inquiry requires Tier 3 support or is assigned to the wrong service team, assign the inquiry to the appropriate team or individual.

Qualifications, Experience, and Skills

Required Work Experience: 
•    1 year of payroll, customer service or human resource role.    

Required Education:
•    Associate Degree or equivalent work experience in payroll, human resources or in a customer service role.  

Desired Skills: 
•    Ability to navigate between multiple systems 
•    Analytical skills.  Ability to research and respond to inquiries
•    Customer service skills.  Ability to communicate clearly verbally and in writing.  Providing a clear resolution to an inquiry and displaying empathy for the customer

Working Conditions

Additional Factors:
•    Open office environment
•    Fast paced environment
•    Hybrid remote work
 
Total Rewards:
•    Competitive base salary
•    Overtime compensation
•    Annual Bonus
•    Associate lease car program with a cost
•    Industry leading Benefit Plans (Medical, Dental, Vision)
•    Paid time off, including vacation, paid holidays, sick time, personal days
•    401K Plan with company match + additional contribution
•    Relocation assistance (if eligible)
 
Career Growth:
•    Advancement opportunities
•    Career mobility 
•    Education reimbursement for continued learning
•    Training and Development programs
 
Additional Offerings:
•    Wellbeing program
•    Community service and engagement programs
•    Product programs
•    Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.