Visitors Center Assistant Manager (PDF)

EMPLOYMENT OPPORTUNITY
Town of Lexington
We are currently accepting applications for the part time position of:

Visitors Center Assistant Manager
Visitors Center

Starting Hourly Rate: $25.00 - $27.00
**21-28 hours per week March 15th - November 15th**

The REQUIRED Town of Lexington application form and cover letter must be received in the Town's
Human Resource Department. This position is open until filled.

GENERAL PURPOSE:
Under the supervision of the Visitors Center Manager, performs a variety of sales, marketing,
administrative, financial, and supervisory tasks to support the operation of the Visitors Center, including
its gift shop, exhibits, and tour operations.

SUPERVISION EXERCISED:
Supervises the Visitors Center Tourism Advisors, Battle Green Guides, and Liberty Ride Guides as
needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Greet visitors, provide information about Lexington's revolutionary history and its historic sites.
Promote Visitors Center tour offerings.

* Help create visually pleasing merchandise displays and promote the sale of retail merchandise.

* Assist with inventory management and financial reporting.

* Conduct new product research and assist with the purchase of merchandise; attend wholesale
shows; develop vendor relationships.

* Help develop monthly staffing schedules, monitor staffing needs, and help maintain
payroll/timesheets.

* Assist in the training of staff associates on the POS system, sales techniques, product
information, inventory stocking, and visitor services. Monitor staff performance.

* Work with the Visitors Center Manager to promote Lexington's programs and tour offerings to the
local, national, and international hospitality community. This community may include, but is not
limited to, hotel concierges, tour operators, corporate entities, visitor and convention bureaus,
online sites, local businesses, and Lexington residents.

* Collaborate with the Visitors Center Manager on a variety of marketing efforts designed to
increase public awareness of Visitors Center programs, tours, and offerings. These may include,
but are not limited to, social media, advertising, public relations, trade shows, and special events.

EDUCATION & EXPERIENCE:
An Associate's Degree with a minimum of one (1) year supervisory experience and 1-3 years of retail
experience.
Bachelor's degree preferred.

QUALIFICATIONS:
A strong commitment to the principles of diversity, equity, and inclusion as cornerstones of excellent
public service.

Knowledge of:
* Revolutionary history relating to pertinent sites/events in and around Lexington and Concord.
* Operate computer/POS software necessary for performing assigned duties.
* Effective customer service techniques and principles of hospitality.

Ability to:
* Provide a variety of tourist services, i.e. suggest sample itineraries, make dining and lodging
recommendations, etc.
* Communicate clearly and concisely, both orally and in writing, and maintain effective working
relationships.
* Ability to multi-task and prioritize tasks.
* Take a leadership role as needed or in the absence of the Visitors Center Manager.
* Effectively handle an environment which involves close contact with coworkers and the public.

WORKING CONDITIONS & PHYSICAL DEMANDS:
All work is performed in-person in a fast-paced environment. Work is subject to frequent interruptions
with demands that may require immediate response. Noise level may be elevated at times. Work
generally includes physical activities such as moving, reaching, pulling, grasping, bending, and
transporting materials and other items (of 50 pounds or less) around the office. Use of phones,
computers, and other types of small equipment is required for this position. Must be able to remain in
a stationery position for long periods of time.

The Town of Lexington has a strong commitment to Diversity, Equity, and Inclusion and we are actively seeking
candidates who bring new voices and lived experiences to our organization. The duties listed in this job
description are intended only as illustrations of the various types of work that will be performed. The omission
of specific statements of duties does not exclude them from the position if the work is similar, related or a
logical assignment to the position. The job description does not constitute an employment agreement between
the employer and the employee and is subject to change by the employer as the needs of the employer and
requirements of the job change.

*External and internal applicants, as well as position incumbents who become disabled as defined under
the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either
unaided or with the assistance of a reasonable accommodation to be determined by management on a case
by case basis.

APPLICATION PROCESS
All applicants are required to complete a Town application form, available from the Internet at
www.lexingtonma.gov, emailing jobs@lexingtonma.gov, calling (781) 698-4590 or by visiting the Human
Resources Department. Resumes may be attached to the application form as additional information, but cannot
serve as a substitute for completing the required application form.

CORI screening required.

Application and resumes must be received in the Town's Human Resource Department. This position is
open until filled.

The Town reserves the right to modify the application deadline, and/or accept applications after the deadline, to
best serve the interest of the community.

After the deadline all applications will be reviewed and the most highly qualified candidates will be invited to
one or more interviews. All applicants will be notified of their standing in the process as soon as a decision has
been made regarding their individual application.

Individuals who need accommodations in order to participate in this process should contact the Human
Resources Department.

Questions regarding this hiring process should be addressed to the:
Human Resources Department
Town of Lexington
1625 Massachusetts Avenue
Lexington, MA 02420
(781) 698-4590