General Manager

The General Managers of 10 Fitness are expected to uphold and deliver the 10 Fitness member experience via being honest and committed individuals who are moldable, patient, and resilient. They should be leaders who are enthusiastic about helping others and have a strong desire to make a difference. All team members will contribute to running a clean, friendly and well-maintained club, execute the team member basics of being on time, and complying with company policies. The team member will strive to ensure a safe, fun, and interactive environment in a positive and professional manner.

Management:

• Communicate with Senior Management on all things related to members and sales
• Communicate with Human Resources on all things related to staffing changes
• Ensure the club has adequate staffing at all times, including the hiring and firing of employees and recruiting of potential employees
• Provide a consistent line of communication to all employees through daily/weekly/monthly meetings that go over the following but not limited to: policy and procedure changes, sales updates, coaching & development, discipline, etc.
• Ensure that all signage and displays are correct at all times
• Ensure that all employees are aware of and abide by company policies and procedures at all times
• Ensure a safe and friendly work environment by documenting and reporting all claims of harassment and discrimination, policy and safety violations, injuries, and other incidents
• Approve all time off requests and timecard changes on the payroll system
• Provide coaching to all staff to aid in their development of becoming model 10 Fitness employees and help guide employees for future growth within 10 Fitness. Coaching includes but is not limited to: mock sales tours, cleaning audits, second mile service audits, Datatrak and Paycom instruction, customer service coaching, etc.
• Order all necessary supplies for the club from the different vendors as needed
• Control expenses on club P&L by managing payroll/overtime hours and not over-ordering supplies from vendors
• Manage inventory to avoid missing items by locking up retail items and retaining and reviewing packing slips
• Manage Group Exercise instructors, classes, and class attendance (at applicable locations); make sure it is up to 10 Fitness’ standards
• Manage cash handling via recording cash and checks received in a ledger, comparing to DataTrak report, and making accurate bank deposits weekly
• Achieve monthly and yearly financial goals for the club as determined by Corporate
• Lead and/or attend all staff meetings as required
• Provide Corporate with helpful information about how to improve its business in the club/market

Member Experience:

• Ensure that every member/guest is greeted by name and with a smile
• Ensure that all members/guests are on the right track and have what they need to accomplish their fitness goals
• Ensure all check-in and safety precautions are followed
• Receive and obtain information from all incoming inquiries, then direct to the appropriate recipients
• Handle member service issues, which may include: lost and found items, member change forms, questions about personal training, and any questions about billing and payments.
• Go the extra mile with customer service for the member/guest via Second Mile Service
• Write and mail thank you cards to all new members daily
• Continue learning how to better yourself and your team by completing any reading material or job training exercises/programs assigned to you by upper management
• Set Tanning beds and Massage Chairs
• Promote and sell memberships, merchandise, and supplements
• Promote Personal Training, Kids Club, and Group Exercise
• Ensure that all employees are aware of appropriate workplace conduct and are held accountable for their actions and behavior
• Ensure equipment and/or facilities are working properly; submit a maintenance ticket for any questionable items and ensure they are fixed in a timely manner
• Immediately handle all incidents or member concerns and record them in an incident report

Club Cleanliness and Safety:

• Maintain a neat, well-organized work area; this includes ensuring that each employee has cleaned and organized their assigned zone
• Perform routine safety checks during assigned shift; follow up with maintenance or upper management if there are any concerns

Commitment to Excellence:

• Champion company values with pride
• Champion the health and safety of all staff, members, and guests
• Commit to providing the highest quality of products and services
• Communicate with excellence at all times
• Foster a positive work environment
• Develop those you work with to be the best
• Ensure accountability at all levels
• Make sound decisions at all times

Qualifications / Experience:

• Must have 1-2 years’ experience in sales/customer service
• Must have 1-2 years’ experience in leadership/management
• Basic computer skills

Certifications / Educational Level:

• High School Diploma or GED required
• Bachelor’s Degree in Business Administration or Exercise Science is preferred

Physical Requirements:

• This job duty often requires the employee to regularly stand for up to 8 hours, walk, kneel, reach with hands and arms, and effectively communicate.
• Employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

• Employee may be regularly exposed to moving mechanical parts while performing duties of this job
• Employee may be exposed to higher volume levels of noise while in this environment

This job description intends to describe the general nature and level of work being performed by the people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.