Assistant General Manager

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

ASSISTANT GENERAL MANAGER

Our Charlotte Area is seeking a passionate and experienced Assistant General Manager to join our vibrant team and play a pivotal role in creating unforgettable guest experiences. We celebrate authentic cuisine with a regional approach, offering unique ingredients and stunning presentations. Our mission is to not only provide exceptional service but also foster a positive and enriching environment for both team members and guests.

About the Role:

You will be a highly motivated and experienced individual with 5+ years of success managing high-volume restaurants (200-300 covers) in an upscale, food-focused environment. Your passion for food and dedication to community engagement will be instrumental as you work with local partners to source the highest quality products and create truly memorable dining experiences.

Responsibilities:

• Support the Restaurant General Manager in all aspects of daily operations, including finances, personnel, and guest relations.
• Foster a positive and supportive work environment that motivates team members and drives success.
• Champion staff development through mentorship, training opportunities, and career growth initiatives.
• Actively participate in community engagement efforts, collaborating with local vendors, businesses, and farms to source sustainable and high-quality ingredients.
• Oversee day-to-day operations and tackle challenges proactively, ensuring smooth and efficient restaurant operations.
• Maintain clear and effective communication with team members and the broader community.
• Uphold the highest standards for food quality, service excellence, and brand reputation.

Qualifications:

• 5+ years of experience in a restaurant management role, preferably in an upscale environment.
• Proven track record of success in leading and motivating teams to achieve operational and financial goals.
• Strong understanding of food and beverage operations, including inventory management, cost control, and menu development.
• Exceptional interpersonal and communication skills, with the ability to build rapport with team members, guests, and community partners.
• Passion for hospitality and a commitment to creating memorable guest experiences.
• Ability to work effectively in a fast-paced and dynamic environment.

In Your Role, You Will:

• Foster Collaboration: Promote a "one-team, one-dream" mentality that encourages the recruitment and nurturing of the right individuals who are ready to serve our guests, achieve financial goals, and create memorable experiences.
• Cultivate Humility & Transparency: Create a culture of humility, transparency, and ethical conduct where everyone feels safe, cared for, and inspired.
• Lead with Integrity: Set the example by demonstrating all responsibilities of each position in the hotel when needed. Lead by example and set the tone for health, safety, and cleanliness throughout the property.
• Enrich Your Community: Join volunteer and charity initiatives we support.
• Show Compassion and Empathy: Listen to your team, be understanding, and provide a humane approach when individually coaching, inspiring everyone to excel.
• Leave a Lasting Impression: Deliver a sense of home through quality, consistency, and teamwork.
• Embrace Positivity: Cultivate a welcoming and approachable environment that is solution-driven, with a smile.
• Foster Fun at Work: Influence and lead a positive, collaborative, and enjoyable team environment where everyone is treated with respect and kindness.

WHAT WE OFFER

Flexibility: Your schedule may vary (days, nights, weekends, holidays) based on seasonality, covers, and hours of operation. In general, you can anticipate working 50 to 55 hours a week.

As a Valued Member of the Team, You Can Expect:

• Competitive Compensation: Competitive base pay and PTO benefits after 90 days.
• Health & Wellness: Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning: Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program: We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time: Benefit from 4 weeks of PTO for maternity/paternity leave.

Join us in our quest to change the hospitality industry forever, and let's create magic together!

Please note that this job description serves as a guide and is not an exhaustive list of all duties and responsibilities. At IRHG, employment is voluntary and "at will," meaning you can leave, or we can part ways, with or without notice, and with or without a reason.The Indigo Road Hospitality Group is committed to diversity and equality.

We do not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. Our commitment to fairness and diversity extends to all aspects of employment, from hiring to benefits.

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