Training Coordinator

About Us

DEXSTA Federal Credit Union is a not-for-profit full service financial institution that exists to serve its members. “Since 1937, our credit union has maintained our commitment of ‘people helping people.’ If our members have a need, we find the solution. Be sure to visit any of our branches and see the difference a credit union makes.”

Jerry King | PRESIDENT, CEO

Our Communities

Fulfilling the credit union movement’s mission of “people helping people” is always at the heart of DEXSTA Federal Credit Union’s community efforts. We lean upon the old adage of “actions speak louder than words” to bring that philosophy to life in our communities. DEXSTA has been a long-time supporter of Children’s Miracle Network (CMN) Hospitals, Ronald McDonald House, and Sunday Breakfast Mission. We also support the Boys & Girls Clubs of Delaware and are always looking for new ways to get involved! Any time the DEXSTA team comes together for a good cause, some fun and laughs always seem to follow!

DEXSTA Federal Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. DEXSTA Federal Credit Union makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Our full time positions come with the following benefits that are paid by the company for employees:

• Medical and prescription plan
• Vision Plan
• Life Insurance
• AD&D Insurance
• Money Purchase Plan(Pension plan)
• Short Term Disability
• Long Term Disability
• Paid Time Off

Additional Benefits:

• Dental Insurance
• AFLAC Insurance
• 401k Plan with company match
• Incentive plans for certain positions
• Membership to the Credit Union

Position Summary:

Responsible for the effective development, coordination and presentation of the credit union’s training and development programs for all staff. Research training needs within the credit union and develop programs. Such programs should reflect the strategic plan of the organization and ensure that ongoing development of all team members focuses on the quality of service to members.

Duties/Responsibilities:

Follow all credit union policies, procedures, and requirements in addition to all state and federal laws and regulations, including Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Educate members on various credit union policies, procedures and related laws and regulations where applicable.

Assess the credit union’s training needs with input from managers, in branch and department visits along with other resources to gauge the effectiveness of the program.

Investigate and research available training methods and procedures to identify new or improved training methods and content materials.

Administer the credit union’s training programs by creating and/or coordinating presentations and presenting programs.

Create training activities for interactive participation.

Evaluate training materials internally and from outsourced programs and/or vendors to augment training. Coordinate and utilize external training programs and products that enhance the credit unions training program.

Coordinate the development and execution of the annual team training.

Prepare an annual calendar of required trainings for all team members and volunteers.

Conduct training sessions for new team members and support for those moving to new roles, who may need enhanced skills.

Assist department managers with team member development. Provide information and feedback with respect to coaching and product/process knowledge.

Work with branch teams and departments to manage procedural manuals used in conjunction with training needs and process changes as they occur.

Prepare training and resource manuals.

Other duties as assigned.

Essential Functions:

Extended sitting up to 80% of the time

Occasional lifting up to 35 pounds

Bending, squatting, twisting, kneeling, reaching above and below shoulder level is occasionally required

Continuous sound perception/discrimination and verbal speech ability

Intermediate mathematical skills (calculations/concepts involving decimals and percentages)

Occasional travel, irregular hours may be required and exposure to dust and poor ventilation

Ability to use a personal computer, analyze data and be proficient in MS Word and Excel. Excellent oral and written communication skills.

Public speaking and presentation skills.

Knowledge of credit union operations, regulations, practices and concepts.

Ability to perform duties with minimal direction.

Problem solving skills.

Must be bondable.

Training and Experience:

Bachelor’s Degree in a business related field or equivalent.

5 – 7 years credit union or financial institution experience.