Salon Manager, Front Desk Associate, Inventory Specialist
Estimated Pay | $23 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Vernon Hills, Illinois |
Compare Pay
Estimated Pay$16
$22.92
$37.05
About this job
Job Description
We are looking for someone that is a company and team minded individual who is solution focused, a problem solver, driven to add value and advance the business. Open and willing to wear multiple hats to meet the daily needs of the business. This is a full and/or part time position in the salon. We have two locations (840 Willow rd, Northbrook IL. 60029) and bouncing between both locations is favored but not mandatory.
Customer Service
- Model and provide stellar salon experience for all guests, serve guest from beginning to end
- Manage appointment book to allow the salon to run smoothly
- Support and problem solve with service providers as situations arise and quickly resolve to prevent escalations
- Dress polished and professional for high end cut and color salon
- Work and cover the front desk as needed
Sales
- Fill last minute openings, drive retail sales and upsell services to maximize opportunities and meet salon sales goals
- Motivate stylists to sell, identify incentives, help them to reach personal and salon goals
- Run sales reports and identify growth opportunities for business
Training/Recruitment/Coaching
- Assist management team with hiring, recruiting and training of all new hires
- Develop and promote stylist and support staff
- Update and keep training manuals current
- Identify opportunities and implement improved processes/procedures
- Create and communicate new procedures internally
- Address sensitive topics with employees, e.g. dress code, timeliness, customer service, etc.
- Serve as resource to staff, “the go to person,” be approachable and willing to help
Inventory/Website/Salon Supplies
- Place and receive shop supply and retail orders with salon distributors to meet the business needs
- Define model quantities and order points for products with owner
- Manage credits and product returns with distributors
- Provide list and if needed shop for salon groceries
- Coordinate weekly flower order for salon
- Enter new products into Meevo and Shopify
- Fulfill website client orders
- Ensure product inventory accuracy across all systems
Register/Cash Management
- Oversee cash drawer is on and service/product purchases are accurately recorded
- Place hair extension orders and allocate proper funds to house and stylist
- Maintain fresh cash change purses at home location
Miscellaneous Management Duties
- Full time accessibility
- Serve as back up to Dir of Operations, assist with projects to better business
- Attend staff meetings
- Manage phone system when closing early, holidays, etc. as needed
- Open/extend schedules and adjust service timing for stylists
Time Expectations
In our Vernon Hills Location we are looking for some nights ( Wednesday and Thursday ) and Saturdays we are currently open Tuesday through Sunday, you can expect Sundays and Mondays off.
In our Northbrook Location, we are open 7 days a week and have days,nights, and weekends available.